Urgent Care Veterinary Practice Manager

American Veterinary Group•Appleton, WI

2d•Onsite

About The Position

UrgentVet is seeking a Practice Manager to lead a veterinary hospital team and oversee day-to-day operations, ensuring efficient after-hours acute care delivery while fostering a positive work culture. The manager leads the team and hospital in alignment with UrgentVet’s ethos, cultivating culture, engagement, efficiency, growth, and financial stability. The role includes advocating for patients and maintaining a “Pet-First, Client-First” philosophy; building relationships with referring veterinarians and local businesses; representing UrgentVet in the community; and fostering a safe, inclusive workplace. UrgentVet bridges the gap between daytime general practice and emergency or overnight care, providing after-hours care for canine and feline patients. Clinics treat common urgent cases and use paperless workflows, cloud-based electronic medical records, digital x-ray, and IDEXX in-house laboratory equipment. The position reports to the Regional Director of Operations. It is typically scheduled for 40–45 hours per week, with longer hours likely at times. The schedule includes nights, weekends, and holidays, but no overnights. Hours are 3–11 p.m. on weekdays and 10 a.m.–8 p.m. on weekends. Regular on-site attendance is essential to support patient care, time-sensitive needs, clinical team collaboration, and the safety and well-being of patients, clients, and staff. Reasonable accommodation requests will be considered in accordance with the ADA and applicable laws.

Requirements

Prior management experience, preferably in veterinary medicine or a related field, with a focus on leading and developing teams.
Knowledge of veterinary practice operations and industry standards.
Strong emotional intelligence, empathy, communication, active listening, and timely follow-up skills.
Ability to build trust, receive feedback, and continuously improve.
Skills in de-escalation, conflict resolution, negotiation, persuasion, and consensus-building.
Leadership, decision-making, accountability, reliability, professionalism, and the ability to motivate others.
Ability to maintain confidentiality and demonstrate sound judgment.
Collaboration and team awareness, with a commitment to inclusivity and a positive team environment.
Strong assessment, delegation, problem-solving, and course-correction abilities.
Critical thinking and flexibility to adapt to changing circumstances and priorities.
Effective time management, task prioritization, and ability to meet deadlines.
Business acumen, including understanding of financial management principles and practice growth strategies.
Ability to work the stated weekday and weekend schedule, including nights, weekends, and holidays, and to be regularly on site.

Nice To Haves

Experience in veterinary medicine.
Comfort working alongside veterinarians.
A teachable mindset and desire and ability to learn new concepts and skills.

Responsibilities

Oversee day-to-day hospital operations to support efficient after-hours acute care delivery.
Lead the practice team and cultivate workplace culture, engagement, efficiency, growth, and financial stability.
Advocate for patients and uphold a compassionate, client-centric “Pet-First, Client-First” approach.
Build collaborative, mutually beneficial relationships with referring veterinarians and local businesses.
Act as a brand ambassador for UrgentVet in the local community.
Foster a safe, inclusive workplace where diversity is celebrated and team members feel valued.
Lead, develop, motivate, and assess team members; delegate tasks and identify areas for improvement.
Address operational issues proactively and adapt priorities or plans as circumstances change.
Work on site to support patient care, clinical teams, time-sensitive needs, and safety.

Benefits

$10,000 retention bonus over a two-year commitment, paid every six months while in good standing.
Career advancement opportunities as UrgentVet expands clinic locations.
Tuition assistance for prospective Veterinary Technician students.
Tuition reimbursement for Credentialed Veterinary Technicians.
Medical, dental, and vision plan options.
401(k) match.
Generous paid time off.
Paid parental leave and paid maternity leave.
One Work/Life Balance day off.
Short-term and long-term disability options.
Supplemental insurance options.
Discounted veterinary care.
Scrub allowance.
Hands-on and electronic training, including Fear Free certification.
Professional growth opportunities.
Performance-based bonus potential.