Practice Manager

APDerm Management•Leominster, MA

23d

About The Position

APDerm is seeking a Practice Manager to oversee day-to-day operations across multiple medical practices, including scheduling, billing, collections, staffing, and patient flow. Reporting directly to the Regional Operations Manager, the Practice Manager ensures the practices meet business needs, recruits new patients, and supports high-quality dermatological services and patient experiences. The role oversees clinical and nonclinical support staff and human resources activities, and requires travel among clinical locations. The position supports APDerm’s mission, culture, core values of Positivity, Productivity, and Professionalism, and applicable policies, procedures, industry standards, laws, and regulations. Adult & Pediatric Dermatology, PC provides medical, surgical, aesthetic dermatology, and dermatopathology services. The organization aims to deliver patient-centered, coordinated, accessible care and support patients in participating in their care. The salary range for this full-time role is $60,000–$81,420, based on factors including experience, location, skills, training, and education. Certain roles may be eligible for performance-based incentive compensation and/or long-term incentives.

Requirements

Exceptional interpersonal skills and ability to establish and maintain effective relationships with physicians, management, staff, patients, and other customers.
Strong ability to recruit and develop staff.
Excellent oral and written communication, organizational, and presentation skills.
Strong customer-service skills, including sound judgment, independent thinking, and creativity when resolving customer issues.
Ability to take initiative, work independently and in teams, and communicate persuasively and effectively across organizational levels.
Ability to manage multiple projects at varying stages of development.
Innovative approach and ability to react quickly to opportunities for improvement.
Ability to handle challenging situations and balance and shift multiple priorities.
Ability to handle sensitive and confidential patient and employee information.
Systems skills, including Microsoft Office Suite, scheduling systems, billing systems, and EMR.
Administrative proficiency with MS Word, Excel, PowerPoint, web-based applications, email, and HRIS systems.
Maintain an ONETeam mindset grounded in APDerm’s core values of Positivity, Productivity, and Professionalism.
Must have a valid driver’s license and be willing and able to drive to all clinical locations.

Nice To Haves

Successful completion of a bachelor’s degree is strongly preferred; significant management experience is required in lieu of a degree.
A minimum of five years of healthcare experience is preferred.
Experience managing multiple clinic locations is preferred.
Knowledge of Athena, Epic, or EMA EMR systems is a plus.

Responsibilities

Oversee day-to-day operations across multiple practices, including scheduling, billing, and collections, while maintaining a high standard of service to patients.
Implement and maintain policies and procedures that support practice operations and quality support services.
Promote patient satisfaction and use of clinical protocols and best-practice standards.
Assist with filling provider schedules.
Oversee clinical and nonclinical support staff.
Oversee clinic human resources activities, including hiring, orientation, training, discipline, termination, performance evaluation, goal-setting, and employee relations.
Direct daily clinic operations.
Monitor patient wait times and patient flow, working with clinical support staff, coordinators, and receptionists to improve these processes.
Recruit new patients and ensure the business needs of the practices are met.
Support multiple clinic locations and maintain a consistent presence at each location.
Protect sensitive and confidential patient and employee information.
Support APDerm’s mission and culture by following applicable policies, procedures, industry standards, laws, and regulations; adhere to privacy and data-protection practices, help ensure a safe workplace, and report observed or suspected noncompliant behavior.
Complete assigned required training by its deadline, including Code of Conduct, Privacy & Data Security, and OSHA training.

Benefits

Medical Partner of Choice Program with career advancement and growth opportunities.
Tuition reimbursement.
Free Botox.
40% discount on cosmetic services and skincare products.
Health insurance.
Dental insurance.
401(k) with company match.
Health savings account (HSA).
Flexible savings account (FSA).
Discounted auto and home insurance.
Paid time off (PTO) and holidays.
Comprehensive benefits supporting health, financial needs, and overall well-being.