Practice Manager
About The Position
APDerm is seeking a Practice Manager to oversee day-to-day operations across multiple medical practices, including scheduling, billing, and collections. Reporting directly to the Regional Operations Manager, the Practice Manager ensures practice business needs are met and works to recruit new patients while supporting high-quality dermatological services and patient care. The role oversees clinical and nonclinical staff and clinic operations, including staff-related human resources activities. The Practice Manager supports provider schedule fill rates, patient satisfaction, patient flow, and wait-time improvements. The position requires travel among clinical locations and handling confidential patient and employee information. The successful candidate supports APDerm’s mission and culture by following applicable policies, procedures, industry standards, laws, and regulations, including privacy, data protection, workplace safety, and required training. APDerm describes its work as providing patient-centered medical, surgical, aesthetic dermatology, and dermatopathology services, with a focus on accessible, coordinated, and cost-effective care.
Requirements
- Bachelor’s degree strongly preferred; significant management experience required in lieu of a degree.
- Minimum of five years of healthcare experience preferred.
- Ability and willingness to travel by car to all clinical locations; valid driver’s license required.
- Exceptional interpersonal skills and ability to establish and maintain effective relationships with physicians, management, staff, patients, and other customers.
- Strong ability to recruit and develop staff.
- Excellent oral and written communication, organizational, and presentation skills.
- Strong customer-service skills, including sound judgment, independent thinking, and creativity in resolving customer issues.
- Ability to work independently and in teams, show initiative, and work persuasively and effectively with people at all organizational levels.
- Ability to manage multiple projects at varying stages of development and balance shifting priorities.
- Innovative approach and ability to respond quickly to improvement opportunities.
- Ability to handle challenging situations and sensitive, confidential patient and employee information.
- Systems skills, including Microsoft Office Suite, scheduling, billing systems, and EMR.
- Administrative proficiency with MS Word, Excel, PowerPoint, web-based applications, email, and HRIS systems.
- Commitment to a OneTeam mindset founded on Positivity, Productivity, and Professionalism.
Nice To Haves
- Multi-clinic location management experience preferred.
- Knowledge of Athena, Epic, or EMA EMR systems is a plus.
Responsibilities
- Oversee day-to-day operations across multiple practices while providing high-quality service to patients.
- Implement and maintain policies and procedures related to practice operations and dermatological services.
- Ensure high levels of patient satisfaction and use clinical protocols and best-practice standards.
- Assist with provider schedule fill rates.
- Oversee clinical and nonclinical support staff.
- Oversee clinic human resources activities, including hiring, orientation, training, discipline, termination, performance evaluation, goal-setting, and employee relations.
- Direct daily clinic operations.
- Monitor patient wait times and flow, working with clinical support staff, coordinators, and receptionists to improve processes.
- Support APDerm’s mission and culture by following applicable policies, procedures, industry standards, laws, and regulations.
- Protect privacy and data, help ensure a safe workplace, and report observed or suspected conduct that does not meet APDerm standards.
- Complete assigned required training by its deadlines, including Code of Conduct, Privacy & Data Security, and OSHA training.
- Maintain a consistent presence across locations and drive to clinical locations as needed.
Benefits
- Medical Partner of Choice Program with career advancement and growth opportunities.
- Tuition reimbursement.
- Free Botox.
- 40% discount on cosmetic services and skincare products.
- Health insurance.
- Dental insurance.
- 401(k) with company match.
- Health savings account (HSA).
- Flexible spending account (FSA).
- Discounted auto and home insurance.
- Paid time off.
- Holidays.
- Competitive pay and opportunities for growth.
- Certain roles may be eligible for performance-based incentive compensation and/or long-term incentives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
