Practice Manager at Chilhowee Veterinary Clinic

Chilhowee Veterinary Clinic•Maryville, TN

8d•$55,000 - $65,000•Onsite

About The Position

The Practice Manager oversees the essential business functions of Chilhowee Veterinary Clinic and supports the practice team. Reporting to the Regional Director of Operations, the manager partners with the Managing Doctor (MDVM) to maintain successful operations, high client satisfaction, profitability, business growth, and the practice’s legacy. The role focuses on practice operations, human resources, marketing, strategic planning, and IT management. It calls for strong people-management skills, business acumen, and the ability to lead and develop an engaged, productive team that delivers high-quality patient care and exceptional client service. This is a full-time, on-site position. Weekend work may be needed. The manager may also support the client reception area or, if technically skilled, assist veterinarians. The position reports to the Regional Director of Operations and works closely with the MDVM and Heartland support teams.

Requirements

High school diploma or equivalent.
Ability to work full time on site and work weekends when needed.
Ability to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistance.
Knowledge of OSHA safety techniques, including proper use of personal protective equipment.
Strong computer skills, including Microsoft Office applications and office technology.
Basic math skills and ability to calculate medication dosages.
Strong communication skills.
Client service experience.

Nice To Haves

Associate degree in applied science, veterinary technology, or business.
Practice Manager Certification.

Responsibilities

Manage practice financial performance and develop plans that engage the team in revenue-generating activities and growth.
Manage expenses, including pharmacy, supplies, labor, and facilities; oversee inventory; and partner with the MDVM on accurate pricing.
Contribute to annual budget planning and create or analyze performance reports to identify opportunities for improvement.
Direct daily practice operations and help ensure doctors and technicians can manage their workloads effectively.
Ensure practice technology is working and the practice is clean and welcoming to clients.
Manage staff scheduling and ensure patient scheduling meets the needs of clients and team members.
Manage vendor and supplier relationships for practice supplies, tools, equipment, and resources.
Track employee payroll accurately and promptly, maintain payroll records, comply with applicable regulations, respond to payroll inquiries, and resolve discrepancies.
Handle accounts payable, including processing invoices, verifying purchases, reconciling discrepancies, and maintaining accurate records.
Partner with the MDVM to maintain a medical records system that meets legal standards and ensure veterinary records and reports are accurate, complete, and compliant with practice guidelines.
Monitor regulatory compliance, violations, and dangerous situations; document and report incidents; and partner with the Regional Director of Operations when appropriate.
Develop and maintain procedures to meet applicable regulatory requirements, including OSHA, DEA, EEOC, ADA, and Department of Labor requirements; ensure staff complete annual policy reviews, compliance training, and safety training.
Review client feedback, identify improvement opportunities, engage with clients, and resolve problems to support client satisfaction.
Work with Heartland Marketing to develop and implement marketing aligned with practice goals; oversee social media, community relationships, and local initiatives.
Ensure the practice is appropriately staffed and work with Heartland Recruiting to fill open roles.
Build relationships with veterinarians, support staff, distributor representatives, and support center partners to support practice success and operational improvement.
Partner with the MDVM to ensure team adherence to operating procedures and maintain appropriate records and reporting.
Maintain confidentiality and secure employee records; conduct annual performance evaluations and salary increases; hold staff meetings, trainings, and team activities.
Work with the Regional Director of Operations and Heartland Human Resources on employee relations, company policy, and labor-law matters.
Conduct regular team check-ins, provide tools and support, monitor performance, recognize strong performance, and manage corrective action when needed; partner with the Regional Director of Operations or doctors on clinical performance needs.
Support professional development and provide regular feedback to team members; seek support from Heartland resources as appropriate.
When necessary, support client reception or assist veterinarians if technically skilled.
Perform other duties as assigned.