Client Service Representative at Chilhowee Veterinary Clinic

Chilhowee Veterinary Clinic • Maryville, TN

3d

About The Position

Chilhowee Veterinary Clinic is a full-service animal hospital and wellness center in Maryville, Tennessee, providing preventive care, surgery, dentistry, and other veterinary services in a calm, professional setting. The Client Service Representative (CSR) reports to the Practice Manager and helps provide an exceptional experience for clients throughout their interactions with the clinic. The role combines client engagement with administrative work, including maintaining records, tracking appointments, reception, accounts, cash processing, data entry, word processing, and mail services. The CSR uses knowledge of clinic processes, visitor and patient-care rules, veterinary records, and terminology to support patient care and client satisfaction. Candidates must be available every other Saturday from 7:30 a.m. to 12 p.m. The pay range is USD $14.00–$16.00 per hour.

Requirements

• High school diploma or equivalent.
• Ability to work weekends as required, including every other Saturday from 7:30 a.m. to 12 p.m.
• Practice OSHA safety techniques, including proper use of personal protective equipment (PPE).
• Patience and compassion when interacting with Doctors, teammates, clients, and patients, including during challenging situations.
• Collaboration, teamwork, active listening, communication, and organization skills.
• Commitment to client satisfaction.

Nice To Haves

• Previous veterinary experience preferred.
• Client satisfaction references preferred.

Responsibilities

• Lead practice opening and closing procedures according to Practice Manager instructions and clinic procedures.
• Keep public areas clean and presentable, including the front desk, reception and waiting areas, office, public bathrooms, and exam rooms.
• Process cash, checks, charge card payments, and credit account payments.
• Schedule appointments according to clinic and Doctor preferences and maintain appropriate workflow.
• Assist with updating client and patient files.
• Prepare and send client correspondence.
• Send periodic reminder notices and conduct timely client recalls from a callback list.
• Back up the computer system regularly as directed.
• Perform and oversee posting of daily business.
• Welcome clients and patients warmly and support an excellent visit experience.
• Answer incoming telephone calls using proper telephone etiquette.
• Present clients with medications, instructions, new-client kits, and other take-home items.
• Handle emergencies with care and patience while following established clinic policies and procedures.
• Address client concerns calmly and appropriately, working toward a satisfactory resolution.
• Coordinate actions with Doctors and practice team members, provide timely feedback, and incorporate feedback.
• Communicate instructions to clients and teammates to support successful patient care.
• Track lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.

Benefits

• Paid time off.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Retirement benefits or accounts.
• Bonus incentive.
• Flexible work schedules.
• Career and professional development.
• Employee Assistance Program.
• Employee Referral Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED