Veterinary Client Service Representative
About The Position
Boughton Animal Clinic is seeking a friendly, outgoing, and compassionate Veterinary Client Service Representative to welcome clients and their pets and guide pet owners through their visits. The role supports a fast-paced veterinary hospital by coordinating appointments, handling client communications, processing payments, maintaining records, and working closely with veterinarians, technicians, assistants, and other client service representatives. The representative is expected to provide an organized, positive, and empathetic experience for clients and pets, including during emergencies and end-of-life visits. The posting identifies the location as Lansing, Illinois, and also refers to Lansing Animal Hospital and the Lansing Animal Hospital family.
Requirements
- At least 1 year of veterinary experience.
- Exceptional customer service and communication skills, in person and over the phone.
- Comfort handling a high volume of calls while providing a positive client experience.
- Strong computer skills and ability to learn veterinary practice management software.
- Ability to multitask, prioritize, and stay organized in a fast-paced environment.
- Strong attention to detail when scheduling appointments, processing payments, and maintaining accurate records.
- Comfort discussing estimates, invoices, wellness plans, and preventive care with clients.
- Ability to remain calm, compassionate, and professional during emotional or emergency situations.
- Reliable, punctual, and dependable, with a strong work ethic.
- Positive attitude and willingness to collaborate with veterinarians, technicians, assistants, and fellow CSRs.
- Flexibility to work evenings, weekends, and holidays as needed.
- Ability to stand, walk, and move throughout the clinic for extended periods and occasionally lift up to 30 pounds.
- Passion for providing exceptional care and creating a welcoming experience for clients and their pets.
Nice To Haves
- Previous experience as a Veterinary Client Service Representative or in a veterinary hospital is preferred.
Responsibilities
- Welcome clients and their pets to the hospital.
- Answer phone calls and assist with appointment scheduling, prescription refill requests, and general questions.
- Schedule appointments efficiently and help maximize doctors’ daily schedules.
- Check clients in and out, process payments, and explain invoices.
- Educate pet owners about wellness care, preventive medicine, vaccines, diagnostics, and available services.
- Communicate with veterinarians and technicians to support seamless patient care and client service.
- Manage medical records and accurately enter client and patient information into practice management software.
- Respond to emails, text messages, and online appointment requests in a timely manner.
- Coordinate prescription requests and notify clients when medications are ready for pickup.
- Assist with appointment confirmations, follow-up calls, and client reminders.
- Maintain a clean, organized, and welcoming reception area and lobby.
- Stay organized, anticipate team needs, and help the hospital run smoothly.
- Support clients with empathy and compassion during difficult conversations, emergencies, and end-of-life visits.
- Collaborate with the hospital team to create a positive, efficient, and stress-free experience for pets and their families.
- Find solutions, remain flexible, and assist wherever needed to help the team succeed.
Benefits
- Competitive pay based on experience.
- Benefits offered from the first day of employment.
- Supportive team environment.
- Opportunities to learn, grow, and build a veterinary career.
- Employee discounts on pet care.
- Paid time off (PTO).
- Uniform allowance for scrubs.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
