Veterinary Client Service Representative

Innovetive PetCare • Landisville, PA

6d

About The Position

Landisville Animal Hospital is seeking a friendly and organized Client Service Representative to serve as the first point of contact for clients and patients. The role supports a seamless, positive experience from check-in to check-out while assisting the medical team and pet parents in a fast-paced setting. The hospital describes its team as compassionate, collaborative, and committed to providing exceptional care to pets and the people who love them. Duties may evolve as needed and the listed responsibilities are not exhaustive.

Nice To Haves

• Genuine love for animals and their well-being.
• Strong communication and customer service skills.
• Ability to multitask and stay organized in a busy environment.
• Comfort with computers and learning new systems.
• Positive, team-first mindset.

Responsibilities

• Greet clients and patients warmly and professionally.
• Answer phones, schedule appointments, and collect medical history.
• Process invoices and payments accurately.
• Review patient records for vaccine status and routine care needs.
• Communicate patient arrivals and updates with doctors and technicians.
• Assist with prescription refills, food requests, and over-the-counter products as directed.
• Enter and maintain accurate records in the practice management system.

Benefits

• Paid time off.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Employee discounts.
• Flexible schedules.
• 401(k) with company match.
• Training and career development.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed