Veterinary Client Service Representative

MedVet • South Salt Lake, UT

5d

About The Position

MedVet is seeking a collaborative and driven Client Service Representative (CSR) for its Emergency and Specialty veterinary practice. The CSR provides clients’ first interaction with the hospital and helps ensure their experience is smooth, compassionate, and effective. The role requires practical knowledge of hospital organization and services, veterinary terminology, medical records, and financial policies and transactions. Multitasking, accurate data entry, and maintaining a compassionate yet professional composure are essential. The proposed schedule is Friday and Saturday from 4 a.m. to 2 p.m. and Sunday and Monday from 6 a.m. to 4 p.m. Some flexibility and additional hours may be necessary.

Requirements

• Ability to remain composed in stressful and emotional situations.
• Excellent verbal and written communication skills.
• Excellent client service skills and phone etiquette.
• Attention to detail, self-motivation, and ability to work successfully both as part of a team and autonomously.
• Sense of urgency in a fast-paced environment.
• Some flexibility with work hours and ability to work additional hours when necessary.
• Critical thinking skills and ability to anticipate needs inter- and intra-departmentally.
• General computer competency, including Microsoft Word and Excel.

Nice To Haves

• Previous experience in a veterinary setting.

Responsibilities

• Greet and check in clients.
• Answer telephone calls and transfer them as needed.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, reports, and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Benefits

• Strong career growth and personal development opportunities.
• Comprehensive health benefits.
• Vision and dental coverage.
• HSA, FSA, and Independent Care Spending.
• 401(k) with employer match.
• Paid time off (PTO).
• Shift differentials and on-call pay.
• Uniform allowance.
• Employee pet discounts.
• Elective short-term disability, life, and accident insurance, and company-paid long-term disability.
• Continuing education opportunities and assistance program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed