Veterinary Client Service Representative
About The Position
Specialists in Companion Animal Neurology (SCAN) is seeking a Client Service Representative to join their specialty neurology team in Clearwater, FL. This role is for an individual with strong client service skills who enjoys building relationships, supporting pet owners, and working in a collaborative veterinary environment focused on advanced neurological care. The Client Service Representative will assist clients in navigating their pets' specialty care journeys and support communication and coordination within the hospital. SCAN values open communication, teamwork, and fostering a safe, welcoming workplace that encourages growth.
Requirements
- Previous client service, customer service, or reception experience required
- Fluent English speaking and reading skills required.
- Ability to manage difficult or emotional client interactions with empathy and confidence
- Detail-oriented, organized, and comfortable balancing multiple priorities
- Willingness to learn and build knowledge of specialty veterinary medicine
- A positive, collaborative approach to teamwork and client care
Nice To Haves
- Previous specialty veterinary experience is a plus, but not required.
- Veterinary hospital experience is preferred
- Previous specialty veterinary experience is a plus, but not required
- Familiarity with ezyVet is preferred
Responsibilities
- Welcome clients and their pets with warmth, professionalism, and compassion
- Serve as a key point of contact for clients throughout their pets’ specialty care visits
- Answer phone calls, respond to inquiries, and direct communications to the appropriate team members
- Coordinate appointments and support the scheduling process
- Maintain accurate client information, medical records, and related documentation
- Use ezyVet to support client service workflows and maintain organized records
- Communicate effectively with clients, veterinarians, and other hospital team members
- Help clients understand next steps and navigate questions about their pets’ care
- Handle challenging or emotional client interactions with patience, empathy, and professionalism
- Support daily front-desk operations and other administrative duties as needed
Benefits
- Medical, dental, and vision insurance
- Life insurance, short-term and long-term disability insurance
- 401(k) retirement plan
- Paid time off (PTO)
- Paid holidays
- Uniform allowance
- Team-building activities and staff incentives
- Opportunities to expand your knowledge and grow professionally
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
