Veterinary Client Service Representative

Veritas Veterinary Partners • Denver, CO

6d • Onsite

About The Position

Denver Veterinary Specialists (DVS), part of Veritas Veterinary Partners, is seeking a Client Service Representative for its growing specialty team at the Wash Park location in Denver. Wash Park will initially offer surgery and may expand to additional specialties as the practice grows. This role combines front-desk service with billing coordination and offers the opportunity to help establish a new specialty practice. Training will take place at Wheat Ridge Animal Hospital and continue until the planned opening of the Wash Park location, targeted for December 2026.

The position is scheduled Monday through Thursday, 8:00 AM to 6:00 PM, with availability to work weekends in the future as the practice grows. Compensation is $21–$24 per hour, based on experience. Applicants must be authorized to work in the U.S. and proficient in speaking, reading, and writing English. Additional fluency in other languages is preferred but not required.

Requirements

• Previous customer service experience is required.
• Strong communication skills, both in person and over the phone.
• Ability to multitask and remain calm in a fast-paced specialty environment.
• Excellent attention to detail and organizational skills.
• Professional, compassionate, and client-focused demeanor.
• Comfort using computer systems for scheduling, billing, and medical records.
• Team-oriented attitude and willingness to learn.
• Must be authorized to work in the U.S.
• Must speak, read, and write English proficiently.

Nice To Haves

• Veterinary or medical front-desk experience.
• Billing, accounts receivable, or pet insurance claims experience.
• Comfort discussing estimates and costs with clients in a clear, compassionate way.
• Additional fluency in other languages.

Responsibilities

• Greet clients and patients in a professional, welcoming manner.
• Answer phones, schedule appointments, and manage referrals for surgical and specialty services.
• Accurately enter and maintain client and patient information.
• Prepare and review treatment estimates with clients, including surgical estimates and required deposits.
• Ensure services and charges are accurately captured on invoices, working with the medical team to resolve discrepancies.
• Process payments, deposits, refunds, and account adjustments according to hospital policy.
• Assist clients with payment plans and third-party financing options.
• Complete daily transaction reconciliation and end-of-day close-out reports.
• Monitor accounts receivable and follow up with clients on outstanding balances.
• Assist clients with pet insurance claims and required documentation.
• Communicate with clients regarding appointments, directions, and general service information.
• Support client education and follow-up communication as directed by the medical team.
• Maintain a clean, organized, and efficient front desk and lobby area.
• Collaborate with veterinarians, technicians, and assistants to ensure an excellent client experience.

Benefits

• Medical, vision, and dental insurance options, with some plans paid up to 100%.
• 401(k) retirement options with company match.
• Paid time off.
• Six weeks of paid parental leave for full-time team members.
• Mental health support through Talkspace.
• Pet discounts and Trupanion Pet Insurance.
• Basic life insurance and additional voluntary insurance options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed