Veterinary Client Service Representative

Animal Hospital • Los Lunas, NM

8d • Onsite

About The Position

Animal Hospital of Los Lunas is a privately owned small-animal veterinary practice serving Los Lunas and the surrounding communities. We provide quality medical care, preventive services, dentistry, diagnostics, and surgery for dogs, cats, and small farm animals. We believe in combining excellent veterinary medicine with compassionate client service, clear communication, and a welcoming atmosphere. We are looking for an experienced Veterinary Client Service Representative who understands the importance of the client experience and can help keep our front office running smoothly. We are seeking an experienced veterinary CSR who is confident communicating with pet owners, comfortable in a fast-paced veterinary environment, and capable of managing multiple responsibilities while maintaining a professional, caring approach. The ideal candidate understands veterinary terminology, appointment scheduling, medical records, estimates, payment processing, and the importance of helping clients understand their pets’ care and treatment recommendations. We need someone who can work independently, use good judgment, anticipate needs, and contribute positively to the entire hospital team.

Requirements

• Previous experience as a veterinary receptionist, veterinary CSR, or in a similar veterinary hospital position.
• Familiarity with veterinary terminology and common small-animal services.
• Strong verbal and written communication skills.
• Excellent organization, attention to detail, and time-management skills.
• Ability to multitask and remain calm in a busy environment.
• Comfortable discussing estimates, invoices, and payment options with clients.
• Dependable, professional, and able to work effectively with doctors, technicians, and fellow CSRs.

Nice To Haves

• Experience with veterinary practice management software.
• Experience with appointment scheduling, medical records, prescription requests, and client follow-up.
• Familiarity with third-party payment options, including Pet Insurance, CareCredit or Cherry.

Responsibilities

• Welcome clients and patients, providing friendly, professional service.
• Answer phones, schedule appointments, respond to client inquiries, and manage messages.
• Check patients in and out and maintain accurate client and patient records.
• Communicate with doctors and veterinary technicians regarding appointments, patient needs, and follow-up care.
• Prepare and review estimates with clients and help explain treatment recommendations and available payment options.
• Process payments, invoices, prescription requests, and medical record requests accurately.
• Follow up on pending estimates, diagnostic results, referrals, and patient care recommendations as directed.
• Maintain organized front-office workflows and assist with daily hospital operations.
• Handle difficult or emotional client conversations with patience, professionalism, and sound judgment.
• Protect client confidentiality and follow hospital policies and procedures.

Benefits

• Health, dental, and vision insurance for eligible employees.
• Paid time off and paid holidays.
• 401(k) retirement plan with employer contributions, subject to plan eligibility.
• Employee pet-care discounts.
• Continuing education opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed