Veterinary Client Service Representative
About The Position
VCA Far Country Animal Hospital, a small-animal, AAHA-accredited general practice in Palmer, Alaska, is seeking a front-of-house team member. The role focuses on providing an outstanding client experience so the hospital can deliver exceptional patient care. The team values empathy, humor, work-life balance, compassionate care, and integrity, and seeks someone who is accurate, organized, positive, and able to remain calm during busy or stressful periods. The position includes client reception and communication, appointment scheduling, payment processing, and managing records and correspondence. It also involves keeping the lobby and other client-accessible spaces clean, neat, and odor-free. The hospital describes its culture as collaborative and supportive, and offers development opportunities and a comprehensive benefits package.
Requirements
- Strong multitasking skills, impeccable customer service, and a high level of accuracy.
- Detail-oriented, with the ability to take ownership of oversights and mistakes.
- Able to learn new information quickly and perform work largely independently.
- Able to receive feedback and direction with a positive, can-do attitude.
- Upbeat attitude and calm demeanor, including during stressful periods.
- Committed to making the clinic a positive environment for clients and coworkers.
- Computer literacy, including the ability to use Word, Excel, and Outlook, and aptitude for learning new software.
Responsibilities
- Greet clients and answer a multiline phone system.
- Make appointments.
- Collect deposits and process payments.
- Manage medical records, reports, and correspondence.
- Keep the lobby and other client-accessible areas neat, clean, and free from odors.
- Deliver an outstanding client experience and help provide exceptional care to patients.
Benefits
- Career development programs and leadership opportunities.
- Continuing education allowance.
- Tuition support and sponsorships.
- Veterinary technician license reimbursement.
- Free Headspace wellness subscriptions.
- Referral bonuses.
- Competitive wage and compensation.
- Medical, dental, and vision insurance.
- Life, long-term, and short-term disability insurance.
- Paid parental leave.
- Paid vacation and sick time.
- 401(k).
- Employee pet discounts.
- Opportunities to give back through shelter partnerships and VCA Charities.
- Access to the people and financial resources of a large veterinary community.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
