Veterinary Client Service Representative

Scout Veterinary Urgent Care • Chicago, IL

8d • $24 - $26 • Onsite

About The Position

Scout Veterinary Urgent Care is seeking an experienced, compassionate Client Service Representative for its Lincoln Park location in Chicago. The representative is the first point of contact for pet families seeking urgent care and helps create a welcoming, efficient, and empathetic experience in person, over the phone, and online. The role supports smooth coordination between clients and the clinical team and helps set the tone for each visit.

This is a full-time position requiring availability for Scout’s assigned A/B rotating schedule. Compensation is $24–$26 per hour. Scout describes its culture as employee- and team-first, with structured onboarding, quarterly check-ins, and opportunities to contribute to the growth of its network. The company emphasizes innovation, a patient-first approach, and supporting team members’ growth.

Requirements

• High school diploma or equivalent.
• At least 2 years of customer service experience, preferably in a veterinary or healthcare setting.
• Strong communication and multitasking skills.
• Comfort working in fast-paced, emotionally sensitive environments.
• Basic computer proficiency and familiarity with scheduling systems.
• Availability for Scout’s assigned A/B rotating full-time schedule.

Nice To Haves

• Experience in veterinary urgent care or emergency settings.
• Familiarity with veterinary software and digital platforms.
• Bilingual Spanish/English skills.

Responsibilities

• Greet clients and pets warmly and professionally.
• Manage check-in and check-out processes.
• Answer phones, schedule appointments, and respond to inquiries.
• Clearly communicate wait times, services, and costs.
• Handle payments and maintain accurate financial records.
• Support digital record keeping and client communications.
• Collaborate with clinical staff to ensure seamless patient flow.
• Maintain a clean and organized front desk, lobby area, and exam rooms.

Benefits

• Professional growth opportunities.
• Continuing education support.
• Uniform support.
• 401(k) with matching after 90 days.
• Paid parental leave.
• Professional development support.
• Structured onboarding and quarterly check-ins.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED