Veterinary Client Service Representative

Chessie Lane Animal Hospital • Ottawa, IL

15h

About The Position

Chessie Lane Animal Clinic in Ottawa, Illinois, is seeking a full-time Client Service Representative (CSR), also described as a veterinary receptionist. The role keeps the front desk running smoothly and helps every pet parent feel welcome, heard, and cared for. It is suited to someone who loves animals, works well in a fast-paced environment, and can multitask while remaining calm.

The representative greets pets and their people, answers phones, schedules appointments, and assists clients with questions, check-ins, payments, and updates. The role also involves managing records and messages, supporting the medical team so appointments flow efficiently, and helping stressed pets and people feel comfortable.

Requirements

• Love animals and people.
• Have strong customer service skills and a positive attitude.
• Be able to multitask without becoming overwhelmed.
• Communicate clearly and professionally.
• Be dependable, organized, and team-oriented.
• Learn new technology quickly.
• Bring kindness and common sense to work.

Nice To Haves

• Veterinary, medical office, or reception experience.
• Familiarity with scheduling software and phones.

Responsibilities

• Greet pets and their owners warmly.
• Answer phones and schedule appointments.
• Help clients with questions, check-ins, payments, and updates.
• Manage records, messages, and other details that support clinic operations.
• Support the medical team to help appointments flow efficiently.
• Remain calm during busy periods and help stressed pets and people feel comfortable.
• Provide a friendly and welcoming front-desk experience.

Benefits

• Benefits begin on the first day of employment.
• Supportive team.
• Opportunities to learn and grow in veterinary medicine.
• Flexible scheduling.
• Generous pet discounts.
• Competitive pay and employee perks.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed