Veterinary Client Service Representative

Chessie Lane Animal Hospital • Ottawa, IL

1d • Onsite

About The Position

Chessie Lane Animal Clinic in Ottawa, Illinois, is hiring a full-time Client Service Representative (CSR), also described as a veterinary receptionist. The role keeps the front desk running smoothly and helps ensure every pet parent feels welcome, heard, and cared for. The clinic describes its team as animal lovers, problem-solvers, and coordinators in a fast-paced environment. Candidates may bring veterinary experience or customer service experience from another industry; attitude, reliability, and willingness to learn are emphasized.

Requirements

• Love animals and people.
• Strong customer service skills and a positive attitude.
• Ability to handle multiple tasks without becoming overwhelmed.
• Clear and professional communication skills.
• Dependability, organization, and a team-oriented approach.
• Ability to learn new technology quickly.
• Kindness, good energy, and common sense.
• Reliability and willingness to learn.

Nice To Haves

• Veterinary, medical office, or reception experience.
• Familiarity with scheduling software and phones.

Responsibilities

• Greet pets and their owners.
• Answer phones, schedule appointments, and help keep the day on track.
• Assist pet owners with questions, check-ins, payments, and updates.
• Manage records, messages, and other details that support clinic operations.
• Support the medical team so appointments flow efficiently.
• Stay calm during busy periods and help pets and people feel comfortable.
• Serve as a welcoming, friendly presence for visitors.

Benefits

• Benefits start on the first day of employment.
• Supportive team.
• Opportunities to learn and grow in veterinary medicine.
• Flexible scheduling.
• Generous pet discounts.
• Competitive pay and employee perks.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed