Client Service Representative at Osceola Veterinary Clinic

Osceola Veterinary Clinic•Osceola, IA

About The Position

The Client Service Representative provides an exceptional experience for clients during every interaction while completing administrative tasks that support the practice. The role manages reception for visitors and telephone calls, veterinary medical records, accounts, cash processing, data entry, word processing, and mail services. It applies knowledge of practice processes, visitor and animal-patient rules, veterinary record requirements, and terminology to support quality patient care and client service. The position reports to the Practice Manager and serves a clinic providing personalized care and services for pets, livestock, and horses.

Requirements

High school diploma or equivalent.
Ability to work weekends as required.
Practice OSHA safety techniques, including proper use of PPE.
Patience, compassion, and professionalism when interacting with Doctors, teammates, clients, and patients, including in challenging or emergency situations.
Communication and active-listening skills to convey instructions and understand the needs of clients, Doctors, and teammates.
Organization skills and ability to manage multiple patients and clients.

Nice To Haves

Previous veterinary experience preferred.
Client satisfaction references preferred.

Responsibilities

Lead practice opening and closing procedures according to Practice Manager instructions and practice procedures.
Keep public areas clean and presentable, including the front desk, reception and waiting areas, office, public bathrooms, and exam rooms.
Process cash, checks, charge card payments, and credit account payments.
Schedule clinic appointments according to practice and Doctor preferences and support appropriate workflow.
Assist with updating client and patient files as needed.
Prepare and send client correspondence.
Send periodic reminder notices and conduct timely client recalls from a call-back list.
Back up the computer system regularly as directed.
Perform and oversee posting of daily business.
Welcome clients and patients warmly and help ensure an excellent practice visit.
Answer incoming telephone calls using proper telephone etiquette.
Present clients with medications, instructions, new client kits, and other take-home items.
Handle emergency situations with care and patience while following clinic policies and procedures.
Address client concerns calmly and appropriately, seeking a satisfactory outcome.
Coordinate actions with Doctors and practice teammates, communicate instructions, and incorporate feedback.
Track lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.