Client Service Representative at Homewood Veterinary Care
About The Position
The Client Service Representative is the first point of contact for our clients, whether they are calling our hospital or walking through our doors. We are seeking someone with a bubbly, outgoing personality who genuinely enjoys interacting with people and animals. The ideal candidate understands the importance of creating a positive first impression, remaining compassionate during stressful situations, and providing exceptional customer service. This is a fast-paced position that requires excellent communication, organization, and the ability to multitask while maintaining a positive and professional attitude. At Homewood Veterinary Care, we are passionate about providing compassionate, high-quality veterinary care while creating a welcoming environment for pets and their families. Our motto, "Caring For The Pets You Love," reflects our commitment to exceptional patient care and building lasting relationships with our clients. We are looking for an enthusiastic, friendly, and dependable Client Service Representative (CSR) to join our growing team!
Requirements
- Ability to work on weekends as required
- High school diploma or equivalent
- Practices OSHA safety techniques including proper PPE
Nice To Haves
- Previous veterinary experience preferred
- Client satisfaction references preferred
Responsibilities
- Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
- Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
- Processes cash, checks, charge card payments and credit account payments.
- Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
- Assists in the updating of client/patient files, as needed.
- Prepares and sends client correspondence.
- Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
- Performs a backup of the computer system on a regular basis, as directed.
- Performs and oversees the performance of posting daily business.
- Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
- Answers incoming telephone calls applying proper telephone etiquette.
- Presents clients with medications, instructions, new client kits and any other take home items.
- Handles emergency situations with great care, patience, and following established clinic policies and procedures.
- Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Benefits
- Employee discounts on veterinary services and pet products, subject to hospital policy and eligibility requirements.
- Opportunity to work in a supportive, team-oriented environment.
- Hands-on training and professional development opportunities.
- Opportunity to grow with an expanding veterinary practice.
- The rewarding experience of helping pets and the people who love them.
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Retirement benefits or accounts
- Bonus incentive
- Flexible work schedules
- Career and professional development
- Employee Assistance Program
- Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
