Practice Manager

AirSculpt•Miami Beach, FL

22d

About The Position

AirSculpt is a next-generation body-contouring treatment available exclusively at AirSculpt offices. The Practice Manager oversees the day-to-day operations and financial performance of an AirSculpt practice, ensuring clinical and administrative functions run efficiently and meet company standards. The role leads administrative staff, partners with nursing leadership, maintains regulatory and accreditation compliance, and supports safe, consistent clinical workflows. The manager owns the patient experience from first contact through post-procedure follow-up, handles escalated concerns, and works with clinical leads to improve patient touchpoints. The role also manages the location budget, scheduling, inventory, staff training and performance, documentation completeness, and practice-level reporting. Weekend availability is required as needed.

Requirements

At least 5 years of management experience in a high-volume or fast-growth environment.
Demonstrated ability to lead and develop teams while managing competing operational priorities.
Financial acumen, including the ability to read a P&L, manage a budget, and connect operational decisions to business outcomes.
Proficiency with EMR or practice management platforms.
Strong analytical skills and the ability to interpret operational metrics and translate them into action plans.
Excellent written and verbal communication skills, with the presence and polish to represent AirSculpt to patients, staff, and leadership.
Weekend availability on Saturdays and/or Sundays as required.
Ability to sit or stand intermittently for the duration of an 8–12-hour shift.
Ability to push, pull, or lift up to 25 pounds.

Nice To Haves

Experience in luxury retail, plastic surgery, or medical spas.
Experience with Aesthetics Pro or similar systems.
BS/BA degree.
Experience supporting EMR or technology platform rollouts.
Background in HIPAA compliance and healthcare documentation standards.
Bilingual English and Spanish.

Responsibilities

Oversee daily clinical and administrative practice operations and ensure adherence to AirSculpt standards.
Maintain accurate scheduling across providers, rooms, and staff; resolve conflicts and ensure schedules reflect actual capacity.
Maintain compliance with applicable federal, state, and local regulations and AAAHC, JCAHO, and AAAASF standards.
Communicate, develop, and manage AirSculpt values, policies, and procedures; uphold patient safety, quality improvement, infection control, and environmental standards.
Oversee inventory and purchasing for clinical and non-clinical supplies while balancing cost control and uninterrupted patient care.
Provide operational oversight of clinical workflows to support patient safety, regulatory compliance, and adherence to AirSculpt clinical protocols.
Monitor location-level KPIs, including case volume, revenue, labor utilization, and operational expenses, to support profitability and growth.
Lead adoption and compliance with the Aesthetics Management System, build staff proficiency, and identify workflow improvements.
Directly lead and develop front desk coordinators and administrative staff, and partner with nursing leadership on clinical team matters.
Promote a positive workplace culture and proactively identify retention risks; address employee relations matters with Human Resources and escalate concerns as needed.
Lead onboarding and ongoing staff training on Aesthetics Pro workflows, practice protocols, and AirSculpt standards.
Conduct regular one-on-ones, performance check-ins, and annual reviews for direct reports.
Own the patient experience from initial contact through post-procedure follow-up and resolve patient concerns professionally and promptly.
Oversee before-and-after photo documentation workflows for consistency, compliance, and quality.
Partner with clinical leads to identify and close gaps in the patient experience.
Manage the location budget, including labor, supplies, and operational expenditures.
Review and approve timekeeping, schedule adjustments, and PTO for direct reports.
Ensure Aesthetics Pro documentation is complete before case closure to support billing accuracy.
Prepare and present location performance updates during Director of Operations cadence calls.
Perform additional duties or ad hoc projects as assigned.