Practice Manager

Benevis•Topeka, KS

About The Position

The Practice Manager oversees the successful implementation and management of Benevis’s general dentistry, orthodontics, and expanded services business lines in the office. The role manages day-to-day office functions and growth initiatives, supports staff training, manages relationships with doctors, and partners with the Director of Operations to ensure operational excellence. The Practice Manager works to provide high-quality, compassionate dental care and support office performance, staffing, team development, patient satisfaction, and financial goals.

Requirements

Minimum of 3 years of dental office experience.
High school diploma or GED.
Computer skills, including Microsoft Office.
Deep understanding of commercial insurance or Medicaid billing.
Compassion and a high level of service for patients, parents, and staff.
Integrity and commitment to doing the right thing.
Financial acumen.
Team-building, employee relations, and organizational and staff development skills.
Track record of superior performance in growing both the top and bottom line.
Strong interpersonal and communication skills.
Well-developed analytical and problem-solving abilities.
Ability to read and interpret reports and write reports and business correspondence.
Ability to organize work, handle multiple tasks simultaneously, and consistently meet deadlines.
High degree of initiative, accountability, and independent judgment.
Ability to communicate and exchange information effectively with staff, supervisors, and other internal clients.
Ability to operate a computer, keyboard, and standard office equipment.

Nice To Haves

One year of dental office management experience.
Bachelor’s degree.

Responsibilities

Ensure the office provides high-quality and compassionate care across general dentistry, orthodontics, and additional services.
Oversee daily office operations and manage staff members.
Manage processes and best practices that support scheduling and show-rate expectations.
Maintain the office’s operational readiness, appearance, and presentation.
Meet office performance, financial, and P&L goals, including patient forecasts and satisfaction metrics.
Use PowerBI and financial analytics to make and support business decisions.
Ensure adequate staffing by interviewing and selecting candidates in alignment with patient schedules.
Promote team member satisfaction and retention through communication, recognition, teamwork, and employee relations practices.
Identify training needs and implement staff development initiatives to meet company and individual objectives.
Provide concierge-style support to specialty doctors and independent contractors in alignment with Expanded Services and Orthodontics initiatives.
Comply with government regulations and company policies, upholding high standards of integrity.
Track and monitor collections and follow up with patients as needed.
Solicit patient referrals after treatment and track satisfaction with the care provided.
Explain treatment costs, insurance coverage, and financing options to support treatment acceptance.
Explain, promote, and follow company payment policies and procedures.
Drive local marketing by participating in community affairs and events, including school screenings and board member meetings.