Pharmacy Manager Jobs

About The Position

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
• Maintain required PTCB certification and/or state-required certification or registration.

Nice To Haves

• Previous people-management or leadership experience.
• Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

• Engage customers and patients, assist with products and services, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service practices.
• Build customer relationships by anticipating needs, proactively offering services, and increasing focus on healthcare services.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where legally permitted, and patient and physician calls under pharmacist supervision.
• Assist with healthcare services such as vaccines and screenings under pharmacist supervision and as permitted by law.
• Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage pharmacy workflow and daily activities, recommend pharmacy-hour allocation, and keep the pharmacy clean, orderly, and adequately stocked.
• Manage non-clinical administrative activities and pharmacy inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
• Complete non-clinical patient calls.
• Lead technology and process rollouts, engage the team in action planning, ensure pharmacy equipment is properly operated and maintained, and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
• Follow company Good Faith Dispensing policy during applicable prescription-dispensing activities under pharmacist supervision.
• Apply asset-protection practices, support diversion monitoring, and report security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company procedures for pharmacy errors and the Continuous Quality Improvement Program.
• Process insurance claims accurately, follow up with insurance companies and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
• Manage technician performance, including discipline decisions and recommendations regarding suspension or termination; ensure compliance with laws, attendance, and timeliness expectations.
• Hire, onboard, train, and schedule pharmacy technicians; monitor training completion and follow company scheduling and training procedures.
• Identify pharmacy-operations knowledge gaps and support team training through hands-on instruction or learning modules.
• Assist the Pharmacy Manager in monitoring team and pharmacy licensure, registrations, and certifications; use company resources to document licensure status and ensure required selection, recruitment, record-retention, and training procedures are followed.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, and follow performance improvement plans.
• Pursue professional development by monitoring personal performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
• Communicate support-center messages and key emails to the pharmacy team.
• Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.