Pharmacy Manager

Walgreens•Madison, MS

18d•$67 - $91

About The Position

The Pharmacy Manager provides patient-focused pharmacy consulting services, including guidance on medication use and drug interactions, preventive and clinical healthcare services, and immunizations, diagnostic testing, and patient outcome services. The manager ensures medications are accurately compounded, reviewed, dispensed, and verified in accordance with regulations and company policies. The role oversees pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development. The Pharmacy Manager counsels patients and coordinates with medical providers and insurers, performs pharmacist and clinical services, and ensures pharmacy operations comply with applicable laws, regulations, and company standards. The position also manages pharmacy staffing and scheduling, department maintenance, documentation, information systems, inventory, and performance analysis. Working with the Store Manager and local healthcare community, the manager supports business planning, team development, and community awareness of health and wellness services.

Requirements

BS in Pharmacy or PharmD from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer, or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence.
Experience performing prescription dispensing activities that demonstrates a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates, an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates, an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, resolve issues, answer questions, and model customer service practices that create a positive patient experience.
Promote awareness and use of pharmacy consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and other clinical or wellness services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication usage, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist duties, including compounding, drug therapy reviews, verification, medication management, and accurate dispensing of prescribed medications.
Ensure pharmacy operations comply with regulations, company policies, controlled-substance laws, and Good Faith Dispensing requirements.
Establish efficient pharmacy workflows, oversee staff scheduling and role assignments, coordinate activities, and solicit team suggestions; manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with technology used for workflow, prescription fulfillment, billing, documentation, training, inventory, and point of sale.
Ensure accurate processing of insurance claims and resolve patient issues with insurance companies and medical providers, including through third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer provider questions.
Perform immunizations, diagnostic testing, disease-state management, and other clinical and wellness services.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout changes.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, ensuring compliance with employment laws.
Establish team expectations and goals, promote teamwork, recognize staff improvements, oversee training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on their career progression.
Address employee relations concerns, complaints, and conflicts, and support team member morale and welfare.
Maintain required licenses, credentials, and certifications; complete required education credits and company training.
Keep current with pharmacy, healthcare, retail, and management developments and pursue professional development and feedback.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
Analyze pharmacy financial, customer service, and inventory performance; manage asset protection and inventory and identify improvement opportunities.
Develop relationships with local healthcare providers, promote the pharmacy in the community, and support health and wellness awareness and business growth.