Pharmacy Manager

CVS Health • Onley, VA

18d • $65 - $85

About The Position

CVS Health Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care, promote best practices, and guide teams through change. They model safe, compassionate care while managing pharmacy operations, supporting colleagues’ development, and identifying performance opportunities. The role includes working at the bench, counseling patients, supporting immunization and other pharmacist-delivered clinical services where permitted, and ensuring compliance with legal, regulatory, professional, and company requirements.

The Pharmacy Manager directly manages the pharmacy team and operations. This includes coaching and evaluating colleagues, overseeing onboarding and training, maintaining staffing and schedules, supporting safe prescription fulfillment and inventory practices, reviewing operational reporting, and partnering with the Store Manager on cross-training and talent needs. The manager is also responsible for cultivating an inclusive, safe, and empowering team environment and protecting patient privacy and safety.

Requirements

• Active Pharmacist License in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to concentrate, switch between tasks, and verify prescription information and label accuracy.
• Ability to provide friendly customer service, understand patients’ reactions, and respond appropriately.
• Verbal and written communication skills, including active listening and accurately conveying detailed instructions.
• Mathematical reasoning skills for prescription calculations, such as quantities and days’ supply.
• Problem-resolution skills for challenging patient or colleague interactions.
• Ability to complete required training within the designated timeframe.
• Ability to attend work regularly and predictably, including nights and weekends.
• Ability to lead, delegate, motivate, coach, provide feedback, and manage pharmacy team performance.
• Ability to meet the position’s physical demands, including standing and moving for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and across the market at other locations to meet business needs.

Responsibilities

• Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee the pharmacy team during bench shifts and strengthen performance through coaching and consistent follow-up.
• Follow and direct the team to follow pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
• Promote positive patient experiences through compassionate care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
• Offer and deliver immunizations, and identify and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to protecting cold chain products.
• Onboard new Technicians and Pharmacists for the store and district, train them on CVS workflow, and monitor timely completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their progress toward required training and licensure.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and results validation, conduct annual reviews, and address performance gaps.
• Remain flexible to scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or oversee the pharmacy schedule.
• Review business reports, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
• Build a culture of safety, empowerment, inclusion, and psychological safety by welcoming feedback and taking appropriate action.
• Maintain clinical and technical skills, complete required training and continuing medical education, and seek opportunities to expand knowledge.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing services where permitted, and empower the team to provide holistic care.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies and procedures, including requirements for controlled substances, recordkeeping, patient privacy, security, and workplace safety.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Lead by example, delegate tasks, empower and motivate colleagues, foster collaboration, solve problems, adapt to change, and take accountability.
• Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage.
• Dental coverage.
• Vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources, based on eligibility.
• Eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed