Pharmacy Manager

CVS Health • West Miami, FL

18d • $65 - $85

About The Position

The Pharmacy Manager leads and develops the pharmacy team to deliver exceptional patient care, promote best practices, and guide the team through change. The role models compassionate care, supports colleague development and recognition, and identifies and addresses performance opportunities. The manager works at the bench, provides meaningful patient counseling, and ensures compliance with legal and regulatory requirements.

The Pharmacy Manager is accountable for effective pharmacy operations, including safe and accurate prescription fulfillment, immunizations and other pharmacist-delivered clinical services where permissible, inventory practices, colleague onboarding and training, regulatory compliance, performance management, scheduling, and operational improvement. The manager partners with the Store Manager and other pharmacy leaders to build talent and maintain a safe, inclusive, and engaging workplace. The position requires flexibility to meet scheduling and business needs and regular, predictable attendance, including nights and weekends.

Requirements

• Active Pharmacist License in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to concentrate on tasks and pivot quickly to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Friendly, helpful customer service and ability to recognize and respond appropriately to patients’ reactions.
• Verbal and written communication skills for interacting with patients and colleagues, including active listening and accurate communication of detailed instructions.
• Ability to apply math to prescription-filling calculations, including tablet quantities, days’ supply, and bottle counts.
• Ability to identify challenging interactions and select an appropriate course of action.
• Ability to complete the listed physical activities, including remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
• Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
• Leadership skills, including setting a positive tone, delegating, motivating, problem-solving, adapting, and taking accountability.
• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within the designated timeframe.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Manage and develop the pharmacy team, modeling compassionate patient care and supporting high performance.
• Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Lead pharmacy bench shifts, coach team members, and follow up on pharmacy performance measures.
• Ensure the pharmacy team follows workflow procedures and safety guardrails to support safe, accurate prescription fulfillment.
• Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
• Offer and deliver immunizations, and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory using established best practices, with particular attention to cold chain products.
• Onboard and train new Technicians and Pharmacists for the store and district, and monitor timely completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their training and licensure progress.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance, conduct annual reviews, and address performance gaps.
• Remain flexible to scheduling and business needs; create or delegate and oversee the pharmacy schedule.
• Review business reporting, identify operational gaps, and develop action plans addressing workflow, service, patient care, and compliance.
• Build a safe, empowering, inclusive team culture, invite feedback, and take appropriate action.
• Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permissible.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, patient privacy, security, and workplace safety.
• Attend regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
• Lead by example, delegate tasks, empower and motivate colleagues, foster collaboration, and provide coaching, feedback, discipline, or termination as appropriate.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support physical, emotional, and financial well-being, based on eligibility
• Eligible for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed