Pharmacy Operations Manager

Walgreens • Pikesville, MD

18d • $23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, supports efficient workflow and a positive patient experience, and serves as a full-time certified pharmacy technician. Under pharmacist supervision, this role operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers in accordance with company policies, law, regulations, and business ethics. The manager is responsible for selecting, scheduling, training, coaching, and developing pharmacy technicians, as well as making performance-management decisions, including discipline and termination.

The role supports customer service, pharmacy workflow, patient-care activities, inventory and administrative operations, compliance, insurance claims, technology rollouts, equipment and security, and community outreach. It also participates in pharmacy and store meetings, communicates information to the team, maintains required certification and training, and works with the Pharmacy Manager and pharmacist on operational and personnel matters.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
• Maintain required PTCB certification and/or state-required certification or registration.

Nice To Haves

• Previous people-management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

• Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
• Build customer relationships by anticipating needs and promoting healthcare services.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where legally permitted, and patient and physician calls under pharmacist supervision.
• Assist with healthcare services, including vaccines and health screenings, as permitted by law and under pharmacist supervision.
• Delegate, direct, and assign non-clinical pharmacy work; ensure timely task completion and efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage pharmacy workflow and daily activity schedules, recommend pharmacy-hour allocations, and maintain a clean, orderly, adequately stocked pharmacy.
• Carry out non-licensed administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
• Complete non-clinical patient calls.
• Drive technology and process rollouts, engage the team in action planning, and ensure proper operation and maintenance of pharmacy equipment.
• Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
• Follow Good Faith Dispensing policy during applicable prescription-dispensing activities under pharmacist supervision.
• Apply asset-protection practices, support diversion monitoring, and report security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
• Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and coordinate and assign pharmacists to off-site immunization clinics and community events as directed by the Pharmacy Manager; build and maintain retail partnerships.
• Lead technician performance management, including discipline and termination decisions or recommendations, and enforce attendance, timeliness, and compliance expectations.
• Hire, onboard, train, and schedule technicians; monitor timely completion of training and follow company policies for scheduling and training.
• Identify gaps in team members’ operational knowledge and provide or arrange hands-on training or learning modules.
• Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications, and document license status using company resources.
• Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, and follow performance-improvement plans.
• Pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
• Communicate support-center messages and key emails to the pharmacy team.
• Participate in key store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED