Pharmacy Manager

Walgreens • North Miami, FL

18d • $67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting services to patients and oversees the safe, accurate, and compliant preparation, review, dispensing, and verification of medications. The role delivers preventive and clinical healthcare services, including immunizations, diagnostic testing, medication management, and patient outcome services, while improving patient experience, pharmacy workflow, financial performance, and inventory management.

The Pharmacy Manager leads pharmacy staff performance, engagement, training, coaching, and formal performance management. The role also maintains regulatory compliance, supports pharmacy operations and technology, manages relationships with patients and healthcare providers, and works with the Store Manager to improve pharmacy and community health services.

Requirements

• BS in Pharmacy or PharmD from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified Immunizer, or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
• Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled substance laws.
• For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• At least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

• Greet patients, offer assistance, resolve issues, and model customer service practices that promote a positive patient experience.
• Anticipate patient needs and increase awareness of pharmacy healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
• Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
• Counsel patients about medication usage, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers as needed.
• Perform pharmacist duties including compounding, drug therapy reviews, medication management, prescription review, interpretation, verification, and dispensing.
• Ensure pharmacy operations comply with regulations, company policies, and standards; establish efficient workflows, oversee staff scheduling and assignments, and manage pharmacy opening, closing, and shift changes.
• Apply Good Faith Dispensing policy requirements alongside state and federal controlled substance laws when filling prescriptions.
• Collaborate with the Store Manager to define and develop strategic business opportunities.
• Maintain knowledge of pharmacy systems and support staff and patients with technology; identify opportunities to improve productivity.
• Ensure accurate insurance claims processing, resolve payment rejections and patient issues, and work with insurance companies and medical providers, including through third-party audits.
• Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
• Perform clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
• Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures in virtual environments.
• Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to maintain a functional and efficient department.
• Prepare and submit records, reports, and documentation required by state and federal law.
• Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff and ensure compliance with employment laws.
• Partner with the Store Manager to establish expectations and goals, promote teamwork, recognize improvements, oversee staff training, and conduct formal performance reviews.
• Identify high-potential team members and collaborate with the Store Manager on career progression.
• Address employee relations concerns, complaints, and conflicts, and support team member welfare and morale.
• Maintain required licenses, credentials, and certifications for providing clinical services.
• Keep pharmacy and healthcare knowledge current, complete required education and training, and pursue professional development and feedback.
• Communicate relevant corporate health and wellness services or strategy information to pharmacy staff on behalf of the Store Manager.
• Analyze pharmacy financial, customer service, and inventory performance data; manage asset protection and inventory activities and identify improvement opportunities.
• Build relationships with local healthcare providers and promote pharmacy services and growth opportunities in the community.
• Support the Store Manager in expanding community awareness of health and wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager