Pharmacy Manager

Walgreens•Puyallup, WA

18d•$67 - $91

About The Position

The Pharmacy Manager provides patient-focused pharmacy consulting and clinical healthcare services, including medication counseling, immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with applicable regulations and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, staff performance, and staff development. The Pharmacy Manager leads pharmacy operations and compliance, including staffing and scheduling, prescription processing, controlled-substance dispensing practices, insurance claim resolution, pharmacy technology support, clinical services, and required records and reports. The role works with the Store Manager and other partners on hiring, team performance, business planning, community engagement, and opportunities to improve pharmacy results.

Requirements

Bachelor of Science in Pharmacy or PharmD from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates, an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates, an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Greet and assist patients, resolve issues, answer questions, and model customer service practices that support a positive patient experience.
Anticipate patient needs and promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist tasks including compounding, drug therapy reviews, medication verification, medication management, and accurate dispensing of prescriptions.
Ensure pharmacy operations comply with regulations, company policies, and standards; establish efficient workflows, oversee scheduling and role assignments, coordinate activities, and manage opening, closing, and shift changes.
Ensure use of Good Faith Dispensing policy elements and compliance with state and federal controlled-substance laws.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy information technology systems and support pharmacy staff and patients with those systems; identify productivity improvements.
Ensure insurance claims are processed accurately, resolve patient issues with insurers and medical providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes.
Prepare and submit records, reports, and documentation required by state and federal laws.
Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination, and ensure compliance with employment laws.
Set expectations and goals with the Store Manager, promote teamwork, recognize staff improvements, oversee training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts, and support team member morale and welfare.
Maintain required licensing, credentialing, and certifications for clinical services.
Keep pharmacy and healthcare knowledge current, complete required education and training, monitor personal performance, seek feedback, and pursue professional development.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff in support of the Store Manager.
Analyze pharmacy financial, customer service, and inventory performance; manage asset protection and inventory; identify trends and improvement opportunities.
Build relationships with local healthcare providers, promote the pharmacy in the community, and support health and wellness awareness and business growth.