Payor Contracting Account Service Manager- BioPlus Specialty Pharmacy
About The Position
The Account Service Manager at BioPlus Specialty Pharmacy, part of Elevance Health, provides advanced customer service representation and strategic planning for large accounts. This hybrid role is based in Lake Mary, Florida, and requires associates to work in the office one to two days per week. The schedule is Monday through Friday, and candidates must live within a reasonable commuting distance unless an accommodation is granted. The manager oversees account planning and contractual administration, manages new and renewal implementations, and coordinates with operations to support smooth service delivery. The role maintains relationships with customers across multiple organizational levels, recommends service improvements, and provides on-site and off-site customer support. This may include explaining plan designs, researching and resolving inquiries, and addressing claims, benefit, and enrollment issues. The position also coordinates open enrollment meetings, renewals, and training sessions, and conducts routine account visits.
Requirements
- Bachelor's degree (BA/BS) and at least 3 years of experience managing business operations and/or customer relationships, or an equivalent combination of education and experience.
Nice To Haves
- Project or Product Management Experience.
- Payor Experience.
Responsibilities
- Provide strategic planning and account management for large accounts.
- Direct and manage administration of contractual requirements and obligations.
- Manage new and renewal implementation processes for accounts.
- Interface with operations to ensure smooth delivery of services.
- Maintain account relationships at multiple levels throughout customers' organizations.
- Recommend improvements to meet customer expectations.
- Provide on-site and off-site customer service, including interpreting plan design and researching and resolving phone and written inquiries, claims, benefit, and enrollment issues.
- Coordinate open enrollment meetings, renewal processes, and training sessions.
- Make routine account visits.
Benefits
- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs, unless covered by a collective bargaining agreement
- Medical benefits
- Dental benefits
- Vision benefits
- Short- and long-term disability benefits
- 401(k) with company match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
