Pharmacy Customer Associate – BioPlus Specialty Pharmacy
About The Position
The Pharmacy Customer Associate at BioPlus Specialty Pharmacy responds to basic customer questions by telephone and written correspondence regarding pharmacy retail and mail order prescriptions. The role develops and maintains positive customer relationships and coordinates with company functions to ensure requests are handled and resolved appropriately and in a timely manner. It interacts with internal and external customers to provide claims, customer service, and/or membership support; researches issues to provide proactive, thorough solutions; and takes ownership of service requests through high-quality resolution and follow-through. The associate also supports and guides customers in their personal options and decisions and helps them become knowledgeable and confident using available technology, tools, and resources. This hybrid position is based in Lake Mary, Florida, and requires working in the office one to two days per week. Candidates must be within a reasonable commuting distance unless an accommodation is granted as required by law.
Requirements
- High school diploma or equivalent, plus previous experience in an automated customer service environment; or an equivalent combination of education and experience.
Nice To Haves
- High-volume call center experience.
- Specialty pharmacy experience.
Responsibilities
- Develop and maintain positive customer relations and coordinate with company functions to resolve customer requests appropriately and promptly.
- Interact with internal and external customers to provide claims, customer service, and/or membership support.
- Research customer issues to provide proactive, thorough solutions.
- Take ownership of service requests and ensure high-quality resolution and follow-through.
- Support and guide customers with their personal options and decisions.
- Help customers become knowledgeable and confident using available technology, tools, and resources.
Benefits
- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs, unless covered by a collective bargaining agreement
- Medical benefits
- Dental benefits
- Vision benefits
- Short-term disability benefits
- Long-term disability benefits
- 401(k) with matching
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
