Manager, Pharmacy Operations - BioPlus Specialty Pharmacy

Elevance Health•Durham, NC

1d•Onsite

About The Position

The Manager, Pharmacy Operations at BioPlus Specialty Pharmacy oversees designated pharmacy service areas, programs, and personnel, and is responsible for pharmaceutical care related to pharmacy patients and consumers. The role ensures safe, timely, efficient, compliant, and productive operations, including daily fulfillment and PV2 activities. It may directly supervise pharmacy technicians, learners, pharmacists, and support staff. The manager leads projects ranging from independent small projects to large-scale changes involving other departments. Working with pharmacy leadership and organizational partners, the manager supports quality and performance improvement, regulatory compliance, staff development, strategic planning, and operational redesign. This position is onsite at the posted location and follows a Monday–Friday schedule of an eight-hour shift between 7:00 a.m. and 6:00 p.m., rotating according to business needs.

Requirements

Registered Pharmacist (RPh) qualification and at least 3 years of pharmacy experience and at least 3 years of management experience, or an equivalent combination of education and experience.
Current active, unrestricted state license to practice pharmacy as a Registered Pharmacist in applicable state(s).

Nice To Haves

PharmD.
Specialty pharmacy experience.
Prior experience with mail-order and/or retail pharmacy compliance.
People leadership experience.
Knowledge of DEA, FDA, and state regulations regarding the handling of controlled substances.
Experience interpreting compliance requirements and regulations.
Experience working with State Boards of Pharmacy on complaints, issue resolution, inspections, and central-fill requirements.

Responsibilities

Oversee specific pharmacy service areas, programs, and personnel, including applicable facets of pharmaceutical care.
Ensure safe, timely, efficient, compliant, and productive workflows in operational and service areas of responsibility.
Directly supervise applicable pharmacy technicians, pharmacy learners, pharmacists, and support staff.
Manage or contribute to projects, from independent small projects to leading teams on large-scale changes, coordinating with other departments to meet organizational priorities and timelines.
Collaborate with the pharmacy leadership team, including the Director of Pharmacy and the Staff Vice President of Pharmacy Operations.
Oversee daily fulfillment and PV2 operations.
Lead the provision of safe, timely, efficient, equitable, effective, and patient-centered pharmacy distribution services.
Hold staff accountable to department standards.
Understand and comply with Quality Assurance, Performance Improvement, and accreditation guidelines, and participate in related activities to support excellent patient care.
Coordinate compliance and regulatory issues for areas of responsibility.
Support fulfillment technician workflows to improve quality, efficiency, and productivity.
Support PV2 clinical pharmacy workflows and practice expectations through operational planning.
Develop or maintain pharmacy fulfillment and distribution policies and procedures with the pharmacy leadership team.
Identify opportunities to redesign oversight systems to improve performance, including labor and operational efficiency.
Review reports and records concerning medication errors, adverse drug events, or ineffective service, and take appropriate corrective action.
Participate in department strategic-plan development and execute assigned goals.
Identify and develop business cases for operational services based on anticipated needs, operational advancement, and organizational priorities.
Participate in or lead organizational quality-improvement initiatives and projects as the pharmacy representative.
Act as a pharmacy liaison to interdisciplinary team members in areas of responsibility.
Select, train, develop, and motivate staff to meet and exceed goals and objectives.