Pharmacy Operations Manager

Walgreens • Delray Beach, FL

18d • $23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. This role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within authorized company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary decisions.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

• Previous people-management or leadership experience.
• Previous Walgreens work experience with an “Exceeding Expectation” rating on the most recent performance evaluation.

Responsibilities

• Engage customers and patients, assist with products and services, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
• Build customer relationships by anticipating needs and proactively offering pharmacy services, with increased focus on healthcare services.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law; complete patient and physician calls under pharmacist supervision where permitted.
• Assist with healthcare service offerings, including vaccines, screenings, and other services allowed by law, under pharmacist supervision.
• Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage pharmacy workflow, organize daily activities, recommend allocation of pharmacy hours, and maintain a clean, orderly pharmacy with adequate supplies.
• Perform non-clinical administrative and inventory management activities that do not require pharmacist licensure, including annual inventory preparation, under pharmacist direction.
• Complete non-clinical patient calls.
• Drive technology and process rollouts, champion change, engage the team in action planning, and ensure proper operation and maintenance of pharmacy equipment.
• Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
• Follow Good Faith Dispensing policy during applicable prescription-dispensing activities under pharmacist supervision.
• Apply asset-protection practices, support diversion monitoring, and report security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program policies.
• Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and coordinate, as directed by the Pharmacy Manager, pharmacist assignments to off-site immunization clinics and community events; build and maintain retail partnerships.
• Lead technician performance management, including discipline and termination decisions or recommendations; enforce attendance, timeliness, and compliance with laws and policies.
• Hire, onboard, train, and schedule technicians; monitor timely training completion and follow company scheduling and training procedures.
• Identify team members’ pharmacy-operations knowledge gaps and support their training through hands-on instruction or learning modules.
• Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications, and help document licensure status using company resources.
• Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable local, state, and federal laws.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, and follow performance improvement plans.
• Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
• Communicate support-center messages and key emails to the pharmacy team.
• Participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED