Pharmacy Manager Jobs

About The Position

Requirements

• Active pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate on tasks, pivot between tasks, and confirm prescription information and label accuracy.
• Customer service and team orientation, including responding appropriately to patients’ needs and reactions.
• Verbal and written communication skills, including active listening.
• Mathematical reasoning sufficient to calculate quantities, days’ supply, and bottle counts for prescriptions.
• Problem-resolution skills for challenging patient or colleague interactions.
• Ability to meet the listed physical demands, including standing and mobility for extended periods, reaching, repetitive finger movements, stooping, visual inspection, and lifting or exerting force as specified.
• Ability to convey and receive detailed information through oral communication.
• Leadership skills, including delegation, motivation, coaching, feedback, accountability, and adaptability.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Lead and develop the pharmacy team through coaching, follow-up, recognition, and support for change.
• Oversee pharmacy bench shifts and strengthen pharmacy performance measures.
• Direct the team in following pharmacy workflow procedures and safety guardrails to support accurate prescription fulfillment.
• Promote compassionate patient experiences, collaborate with patients’ healthcare teams, and resolve insurance or medication issues proactively.
• Offer and deliver immunizations, and identify and support Pharmacy Technicians learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
• Conduct onboarding for new Technicians and Pharmacists in the store and district, including CVS workflow training, and monitor required training and licensure progress.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their training and licensure progress.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, deliver annual performance reviews, and address performance gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
• Review business reporting, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
• Build a safe, empowering, inclusive team culture, invite feedback, and take appropriate action.
• Maintain relevant clinical and technical skills, complete required training and CMEs, and seek opportunities to expand knowledge.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permitted.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy and security, and workplace safety.
• Attend regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
• Lead by example, delegate tasks, foster collaboration, motivate team members, solve problems, adapt to changing circumstances, and take accountability.
• Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility
• CVS Health bonus, commission, or short-term incentive program