Pharmacy Manager

CVS Health•Huntsville, AL

11d•$65 - $81

About The Position

CVS Health is hiring a Pharmacy Manager to lead and develop a retail pharmacy team delivering safe, compassionate, and effective patient care. The manager serves as a role model, promotes best practices, supports the team through change, identifies performance opportunities, onboards new colleagues, and recognizes team success. The position includes working at the pharmacy bench, counseling patients, and ensuring compliance with legal and regulatory requirements. The Pharmacy Manager is responsible for effective management of pharmacy operations and team performance. This includes overseeing prescription fulfillment, patient care, immunizations, inventory, training and onboarding, staffing, performance reviews, compliance, and operational action plans. The manager partners with the Store Manager and pharmacy colleagues to support a healthy talent pipeline and a safe, inclusive, and empowering workplace. The role also supports pharmacist-delivered clinical services where permitted and requires maintaining relevant clinical and technical knowledge as the industry evolves. This is a full-time position with 40 anticipated weekly hours. The stated typical pay range is $65.00–$81.00 per hour. The position is eligible for a CVS Health bonus, commission, or short-term incentive program, along with benefits that include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks, pivot between tasks, and confirm prescription information and label accuracy.
Customer service and team orientation, including responding appropriately to patients’ needs and reactions.
Verbal and written communication skills, including active listening.
Mathematical reasoning sufficient to calculate quantities, days’ supply, and bottle counts for prescriptions.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to meet the listed physical demands, including standing and mobility for extended periods, reaching, repetitive finger movements, stooping, visual inspection, and lifting or exerting force as specified.
Ability to convey and receive detailed information through oral communication.
Leadership skills, including delegation, motivation, coaching, feedback, accountability, and adaptability.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Lead and develop the pharmacy team through coaching, follow-up, recognition, and support for change.
Oversee pharmacy bench shifts and strengthen pharmacy performance measures.
Direct the team in following pharmacy workflow procedures and safety guardrails to support accurate prescription fulfillment.
Promote compassionate patient experiences, collaborate with patients’ healthcare teams, and resolve insurance or medication issues proactively.
Offer and deliver immunizations, and identify and support Pharmacy Technicians learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
Conduct onboarding for new Technicians and Pharmacists in the store and district, including CVS workflow training, and monitor required training and licensure progress.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, deliver annual performance reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
Review business reporting, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
Build a safe, empowering, inclusive team culture, invite feedback, and take appropriate action.
Maintain relevant clinical and technical skills, complete required training and CMEs, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permitted.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy and security, and workplace safety.
Attend regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
Lead by example, delegate tasks, foster collaboration, motivate team members, solve problems, adapt to changing circumstances, and take accountability.
Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
Perform additional tasks as directed by a supervisor or manager.