Pharmacy Manager

CVS Health•Albany, OR

11d•$70 - $91

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care and maintain safe, accurate, and compliant pharmacy operations. The role models CVS Health’s values, promotes best practices, supports change, identifies performance opportunities, and recognizes colleagues’ contributions. The Pharmacy Manager works at the bench, provides meaningful patient counseling, and ensures the team follows legal, regulatory, workflow, and safety requirements. The manager oversees pharmacy staff and day-to-day operations, including coaching and performance management, onboarding and training, scheduling, inventory practices, and compliance with state and federal requirements. The role supports immunizations and pharmacist-delivered clinical services where permissible, works with the Store Manager on pharmacy staffing and talent development, and fosters a safe, inclusive, and engaging team environment. This is a full-time position with anticipated weekly hours of 41.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Ability to concentrate, shift between tasks, and verify prescription information and label accuracy.
Customer service and team orientation, including responding appropriately to patients’ reactions.
Verbal and written communication skills, including active listening and accurately conveying and receiving detailed instructions.
Mathematical reasoning skills to calculate quantities, days’ supply, and bottle requirements for prescriptions.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to lead, delegate, motivate, coach, provide feedback, and address team performance.
Ability to work nights and weekends and maintain regular, predictable attendance.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts, coach team members, follow up on performance, and strengthen pharmacy performance measures.
Direct the team in following pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Promote compassionate patient experiences, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
Onboard new Technicians and Pharmacists for the store and district, train them on CVS workflow, and monitor timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure required training for licensure is completed on time.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; assess performance, provide feedback, deliver annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
Review business reports, identify operational gaps, and develop action plans for workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, inclusion, and psychological safety, inviting feedback and taking appropriate action.
Maintain clinical and technical skills, complete required training and CME, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing services where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Lead by example, delegate tasks, empower and motivate team members, foster collaboration, solve problems, adapt to change, and take accountability.
Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
Perform additional tasks as directed by a Supervisor or Manager.