Pharmacy Manager

CVS Health • Detroit, MI

11d • $65 - $85

About The Position

At CVS Health, the Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, lead through change, and address performance opportunities. The manager supports program awareness, onboards pharmacy colleagues, recognizes their contributions, and models effective bench practices, patient counseling, and compliance with legal and regulatory requirements.

The role manages pharmacy operations and team performance, ensuring safe and accurate prescription fulfillment, compassionate patient service, effective immunization delivery, appropriate inventory management, and compliance with applicable laws and policies. The Pharmacy Manager partners with the Store Manager and district colleagues on staffing, training, and talent development; oversees pharmacists and other applicable pharmacy staff; reviews business results and develops improvement plans; and fosters a safe, inclusive, and empowering team culture. The manager also maintains clinical and technical skills and supports pharmacist-delivered clinical services where permitted.

This is a full-time position with anticipated hours of 40 per week. The stated pay range is $65.00–$85.00; the posting does not specify the pay period. The role includes regular and predictable attendance, including nights and weekends, and may require work across the market to meet business needs.

Requirements

• Active pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Must not be on the DEA Excluded Parties list.
• 1–2 years of experience as a pharmacist.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate, shift between tasks, confirm prescription information, and ensure label accuracy.
• Customer service skills, including responding appropriately to patients and helping them in a friendly manner.
• Verbal and written communication skills, active listening, and ability to understand and convey detailed instructions accurately.
• Mathematical reasoning skills sufficient to calculate quantities, days’ supply, and bottle requirements for prescriptions.
• Problem-solving skills for selecting appropriate responses to challenging patient or colleague interactions.
• Ability to lead, delegate, motivate, collaborate, coach, provide feedback, and adapt while maintaining accountability.
• Ability to work regular and predictable attendance, including nights and weekends.
• Physical ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger and hand movements; adjust machines precisely; and perform close-visual-acuity tasks.
• Ability to lift or exert up to 20 pounds occasionally and up to 10 pounds frequently; regularly move objects using negligible force.
• Ability to work in the home store and across the market in other locations to meet business needs.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.

Responsibilities

• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee the pharmacy team during bench shifts, coach team members, and follow up consistently on pharmacy performance measures.
• Direct the pharmacy team in following workflow procedures and safety guardrails to support accurate prescription fulfillment.
• Promote compassionate patient care, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
• Offer and deliver immunizations, and identify and support technicians who are learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
• Conduct onboarding for new technicians and pharmacists for the store and district, provide CVS workflow training, and track training and licensure progress.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their progress toward required training and licensure.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance using observations, feedback, and validation, deliver annual performance reviews, and address performance gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
• Review business reports, identify operational gaps, and develop action plans for workflow, service, patient care, and compliance.
• Build a safe, inclusive, and engaging team culture, encourage feedback, and take appropriate action.
• Maintain clinical and technical skills, complete required training and continuing medical education, and seek opportunities to expand knowledge.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permissible, and empower the team to provide holistic care.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled-substance dispensing and recordkeeping, patient privacy and security, and workplace safety and inclusion.
• Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Lead by example; delegate, motivate, coach, provide feedback, discipline, or terminate pharmacy team members as appropriate; solve problems, adapt to change, and take accountability.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed