Pharmacy Operations Manager

Walgreens•Stamford, CT

11d•$23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. This is a full-time certified pharmacy technician role that operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions or recommendations about discipline and termination. The role supports patient care by assisting with registration, prescription data entry, medication preparation, counting and verification where legally permitted, and patient and physician calls under pharmacist supervision. It coordinates pharmacy schedules and workflow, inventory and administrative tasks, reports, equipment maintenance, security safeguards, compliance activities, insurance claims, third-party audits, and community outreach. The manager also supports pharmacy financial and service performance, leads process and technology rollouts, and helps ensure team members maintain required licenses, registrations, and certifications. The position requires PTCB certification (except in Puerto Rico), ongoing training and professional development, and willingness to work a flexible schedule that includes evenings and weekends. The current hourly range is $22.50–$35.75; the offered rate depends on factors including geography, skills, education, and experience. The role remains open until filled. Walgreens provides a link to review benefits but does not specify individual benefits in this posting.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain required PTCB certification and/or state-required certification or registration.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs and promoting pharmacy healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, and patient and physician calls under pharmacist supervision.
Assist with healthcare services such as vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure work is completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and daily activity schedules, recommend allocation of pharmacy hours, and maintain a clean, orderly pharmacy with adequate supplies.
Perform non-licensed administrative and inventory management activities under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Lead technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities and communicate prescription errors to the accountable pharmacist; follow error procedures and the Continuous Quality Improvement Program.
Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events; build retail partnerships.
Lead technician performance management, including discipline and termination decisions or recommendations, and hold technicians accountable for compliance, attendance, and timeliness.
Hire, onboard, train, and schedule technicians; monitor timely training completion and follow company scheduling and training policies.
Identify pharmacy-operations knowledge gaps and arrange hands-on training or learning modules for team members.
Assist the Pharmacy Manager in monitoring team and pharmacy licensure, registration, and certification status and documenting it using company resources.
Follow company and applicable legal requirements for selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or required state certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, and follow performance improvement plans.
Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Relay support-center messages and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.