Pharmacy Manager

CVS Health • Red Hook, NY

11d • $65 - $85

About The Position

At CVS Health, Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care, promote best practices, lead through change, and identify performance opportunities. They model genuine care and help cultivate a culture of excellence in the pharmacy. The role includes supporting new program awareness, onboarding pharmacy colleagues, recognizing success, and working at the bench while providing meaningful patient counseling and following legal and regulatory requirements.

The Pharmacy Manager directly manages pharmacy operations and colleagues. This includes safe and appropriate dispensing, counseling, and immunizing; coaching the team; maintaining accurate prescription fulfillment and inventory practices; and delivering compassionate patient service. The manager oversees onboarding and training, ensures regulatory compliance, works with the Store Manager on pharmacy talent development, and manages Staff Pharmacists and District Support Pharmacists where applicable.

The position requires flexibility to meet scheduling and business needs, including nights and weekends. It also involves reviewing business reports and creating action plans, fostering an inclusive and psychologically safe workplace, maintaining clinical and technical skills, and supporting pharmacist-delivered clinical services where permissible. The role requires compliance with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies.

Requirements

• Active pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not listed on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate, shift quickly between tasks, and confirm prescription information and label accuracy.
• Customer-service orientation, including identifying ways to help patients and responding appropriately to their reactions.
• Verbal and written communication skills, including active listening.
• Ability to use mathematics to calculate prescription quantities and days’ supply.
• Problem-resolution skills for challenging patient or colleague interactions.
• Ability to meet the stated physical demands, including standing or remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, close visual work, and communicating detailed information orally.
• Leadership skills, including delegation, coaching, motivation, feedback, accountability, adaptability, and team development.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee pharmacy team members during bench shifts; coach them and follow up to improve pharmacy performance measures.
• Direct the team in following pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
• Provide empathetic patient care, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
• Offer and deliver immunizations, and identify and support Pharmacy Technicians learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
• Conduct onboarding for new Technicians and Pharmacists in the store and district, including CVS workflow training, and monitor completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their progress toward required training and licensure.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual reviews, and address gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
• Review business reporting, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
• Establish a culture of safety, empowerment, and inclusion; invite feedback and take appropriate action to support psychological safety.
• Maintain relevant clinical and technical skills, complete required trainings and CMEs, and seek learning opportunities to better support patients.
• Support access to care and patient outcomes through pharmacist-delivered clinical care, such as testing and prescribing services where permissible, and empower the team to provide holistic care.
• Comply with applicable federal and state laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy and security, and workplace safety.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Lead by example, delegate tasks, empower and motivate team members, foster collaboration, solve problems, adapt to change, and take accountability.
• Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues’ and families’ physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed