Pharmacy Operations Manager

Walgreens • Norwood, MA

11d • $23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management.

The manager supports patient care and pharmacy workflow, including registration, prescription data entry, medication preparation, counting and verification where legally allowed, patient and physician calls, and assistance with healthcare services permitted by law. The role coordinates daily pharmacy activities, inventory, records, equipment, insurance claim resolution, compliance, security, and community outreach. It also supports pharmacy financial and operational performance and maintains required certification, training, and knowledge.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

• Previous people-management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

• Provide a positive customer experience by greeting customers, offering assistance, resolving complaints, responding to requests, answering non-clinical questions, and modeling customer-service practices.
• Build customer relationships by anticipating needs and proactively offering services, with increased focus on healthcare services.
• Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
• Complete patient and physician calls under pharmacist supervision where permitted, and assist with healthcare services such as vaccines and screenings as allowed by law.
• Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage core pharmacy workflow, organize daily activities, recommend allocation of pharmacy hours, and maintain a clean, orderly pharmacy with adequate supplies.
• Manage non-licensed administrative activities and pharmacy inventory tasks under pharmacist direction, including annual inventory preparation.
• Ensure completion of non-clinical patient calls.
• Lead technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
• Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
• Follow company Good Faith Dispensing policy during applicable prescription-dispensing activities.
• Apply asset protection practices, support diversion monitoring, and report security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company error policies and the Continuous Quality Improvement Program.
• Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and, at the Pharmacy Manager's direction, assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
• Lead technician performance management, including decisions and recommendations regarding discipline and termination, attendance, timeliness, and compliance with applicable laws and policies.
• Manage technician hiring, onboarding, training, and scheduling; monitor timely completion of training and follow company procedures.
• Identify team members' knowledge gaps and support their training through hands-on instruction or learning modules.
• Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications and documenting their status.
• Follow company and legal requirements for selection, recruitment, record retention, and training.
• Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, and training.
• Follow performance improvement plans and pursue professional development through self-monitoring, constructive feedback, and mentorship.
• Relay support-center messages and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED