Pharmacy Manager

CVS Health • Brownwood, TX

11d • $70 - $91

About The Position

CVS Health Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care, promote best practices, lead through change, and address performance opportunities. They model genuine care and excellence while overseeing pharmacy operations, supporting patient health, and ensuring safe, accurate, and legally compliant dispensing and counseling. The role includes working the bench, coaching the team, onboarding colleagues, and supporting immunization and other clinical services where permissible.

The Pharmacy Manager directly manages pharmacy team members and operations, including workflow, inventory, scheduling, training, performance reviews, reporting, and compliance. The manager partners with the Store Manager and district colleagues to maintain a talent pipeline, develop cross-trained staff, and meet patient and business needs. The position requires regular and predictable attendance, including nights and weekends, and involves physical activity such as standing, reaching, lifting, and handling items.

Requirements

• Active Pharmacist License in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to concentrate, shift between tasks, and verify prescription information and label accuracy.
• Customer service and team orientation, including friendly assistance and appropriate responses to patient reactions.
• Verbal and written communication skills, including active listening and accurately conveying or receiving detailed instructions.
• Mathematical reasoning sufficient to calculate quantities, days’ supply, and bottle counts for prescriptions.
• Problem-resolution skills for challenging patient or colleague interactions.
• Ability to lead by example, delegate, motivate, coach, provide feedback, discipline, and, when appropriate, terminate pharmacy team members.
• Ability to adapt, take accountability, solve problems, and foster a collaborative work environment.
• Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger and hand movements.
• Close visual acuity for tasks such as transcription, computer-terminal viewing, and inspection of small parts.
• Occasionally lift or exert up to 20 lbs.; frequently lift or exert up to 10 lbs.; and consistently handle negligible-force objects.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Manage and develop the pharmacy team, including coaching, feedback, recognition, delegation, and performance management.
• Promote safe and appropriate dispensing, patient counseling, immunization practices, and pharmacist-delivered clinical care where permissible.
• Oversee pharmacy workflow and prescription fulfillment, ensuring adherence to procedures and use of safety guardrails.
• Promote positive patient experiences through compassionate service, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
• Conduct onboarding and training for new Technicians and Pharmacists, and monitor timely completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their required training for licensure.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable, assess performance, deliver annual reviews, and address performance gaps.
• Remain flexible to scheduling and business needs; write, delegate, and oversee the pharmacy schedule.
• Review business reporting and develop action plans addressing workflow, service, patient care, and compliance gaps.
• Establish a safe, empowering, inclusive team culture and encourage feedback.
• Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, privacy, security, and workplace safety.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed