Personal Shopper Jobs

About The Position

Requirements

• Must be at least 18 years old.
• Abundant knowledge and experience with E-Commerce operations, policies, and procedures.
• Ability to lead training and coach team members in the skills needed to perform their job duties.
• Ability to prioritize and handle cross-functional tasks.
• Exceptional customer service skills and ability to maintain a customer-focused culture.
• Ability to operate a cash register, point-of-sale system, telephone, and other equipment as needed.
• Ability to work as part of a team and interact with customers of various socioeconomic levels, vendors, guests, and KVAT corporate representatives.
• Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and interact with individuals at various levels on a daily basis.
• Ability to attend on-site work during scheduled shifts in accordance with company time and attendance policies.

Responsibilities

• Acknowledge, greet, and engage customers, communicating the value of Curbside Pickup.
• Check email and/or Microsoft Teams daily for information from the Corporate Support Center about sales, reporting, online promotions, or website issues.
• Communicate professionally with Professional Shoppers about sales goals, customer requests and complaints, and opportunities to grow the department.
• Prepare schedules for E-Commerce associates in an orderly and systematic manner.
• Train and support Professional Shoppers as needed.
• Maintain department paperwork, including customer files and daily sales reports, for the required three-month period before shredding old information.
• Report out-of-stock items and planogram corrections to corporate.
• Attend external marketing events as needed to support store-level sales growth.
• Coordinate and prioritize online orders; shop, pack, label, and stage orders; and facilitate customer pickup.
• Maintain the freshness and accuracy of every order.
• Update customers promptly and professionally about order status and out-of-stock items, and offer acceptable substitutions.
• Build relationships with customers and learn their shopping preferences.
• Maintain transaction records and daily shift reports.
• Scan customer orders according to company policy and maintain accountability for tendered transactions.
• Keep desk and staging areas clean and organized.
• Know the Food City website well enough to answer customer inquiries.
• Communicate customers’ special needs and requests to the Store Manager.
• Understand Food City marketing activities and promotions to educate customers about savings and upsell when possible.
• Follow Loss Prevention audit procedures and ensure Professional Shopper protocols are followed.
• Follow state and local laws regarding beer, wine, and tobacco sales, and federal and state laws regarding WIC handling.
• Follow coupon handling procedures, including those for digital coupons.
• Follow company check-cashing and tendering procedures and policies for debit card, credit card, gift card, gift certificate, EWIC, EBT Cash, and EBT Food Stamp transactions.
• Provide efficient and courteous customer service to store locations in support of the company mission.
• Attend on-site work during scheduled shifts in accordance with company time and attendance policies.

Benefits

• 401(k) with company match
• Employee Stock Ownership Plan
• Weekly paychecks with direct deposit
• Company-paid life and disability insurance
• Medical plan with wellness benefits
• Dental plan
• Paid holidays
• Paid vacations
• Associate offers
• Flexible schedules