(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper supports Membership by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by selecting and scanning merchandise, wrapping and palletizing items, verifying order and invoice accuracy, securing orders for pickup, and following up on out-of-stock merchandise. The position provides Member service by acknowledging Members, identifying their needs, helping with purchasing decisions, locating merchandise, resolving concerns, and promoting Company offerings. It also involves completing assigned work using company policies, data, and resources; collaborating with coworkers and business partners; setting priorities and meeting deadlines; communicating progress; and adapting to feedback and change. The Personal Shopper helps maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting and hazardous-material handling and disposal procedures, observing steel-storage guidelines, and correcting or reporting unsafe situations. The role is expected to follow company policies, procedures, and standards of ethics and integrity, and to demonstrate the stated values of Respect the Individual, Act with Integrity, Serve our Customers and Members, and Strive for Excellence.
Responsibilities
- Explain Membership benefits, promote Company products and services, process Memberships, upgrades, and credit accounts, participate in sales and marketing events, and work toward Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel-storage guidelines, and correcting or reporting unsafe situations to Management.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, ensuring order and invoice accuracy, securing items until Members arrive, and following up on out-of-stock merchandise.
- Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; identify priorities, deadlines, and expectations; communicate progress; recommend improvements; and adapt to change, difficulties, and feedback.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
- Comply with company policies, procedures, and standards of ethics and integrity, including implementing action plans, using the Open Door Policy, and applying requirements in business processes and practices.
- Support a culture of belonging, build trusting relationships, communicate positively and effectively, help develop and mentor others, and recognize others' contributions.
- Model integrity, ethics, and compliance; hold oneself and others accountable; and support the company's goal of becoming a regenerative company.
- Put customers and Members first, make decisions using reliable information, balance short- and long-term priorities, and consider the impact of one's work on the team and stakeholders.
- Demonstrate curiosity, a desire to learn, resilience, continuous improvement, openness to new technologies and skills, and support for others through change.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid Live Better U education benefit for eligible full-time and part-time associates, including tuition, books, and fees for eligible programs
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
