(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events. The role fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, verifying order and invoice accuracy, securing orders until Member pickup, and following up on out-of-stock merchandise. The position provides Member service by acknowledging Members, understanding their needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting Company offerings. It also involves completing assigned work using company policies, data, and resources; collaborating with managers, coworkers, customers, and business partners; communicating progress; and recommending improvements. The associate is responsible for following facility safety procedures, including safety sweeps, forklift spotting procedures, hazardous-material handling and disposal, and steel-standard guidelines, and for correcting or reporting unsafe conditions. The role also requires compliance with company policies, procedures, and standards of ethics and integrity, and demonstration of the company’s stated values and behaviors.
Responsibilities
- Develop and support Membership by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift spotting procedures, handling and disposing of hazardous materials properly, following Company steel standards, and correcting or reporting unsafe situations to Management.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting items from shelves, scanning, wrapping, palletizing, checking order and invoice accuracy, securing items until pickup, and following up on out-of-stock merchandise.
- Complete assigned work and priorities using company policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend ways to address improvement opportunities.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
- Comply with company policies, procedures, and standards of ethics and integrity, including implementing action plans, using the Open Door Policy, and applying requirements to business processes and practices.
- Demonstrate the company’s stated values by respecting individuals, building trusting relationships, communicating positively, mentoring and supporting teammates, acting with integrity, serving customers and Members, making informed decisions, and pursuing continuous improvement.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U company-paid education benefits for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
