(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning items, wrapping and palletizing them, checking order and invoice accuracy, securing items until pickup, and following up on out-of-stock merchandise. The associate provides Member service by identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting products and services. The position also requires completing assignments and priorities using company policies and resources, collaborating with others, communicating progress, and adapting to change and feedback. The associate helps maintain facility safety by following safety standards and procedures, conducting safety sweeps, using proper forklift-spotting procedures, handling and disposing of hazardous materials correctly, following steel guidelines, and correcting or reporting unsafe situations. The role is expected to uphold company policies, ethics, integrity, and values, and to contribute to a respectful, collaborative, customer-focused, continuously improving workplace.
Responsibilities
- Support Membership by providing information about benefits, promoting products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning items, wrapping and palletizing them, checking order and invoice accuracy, securing items until pickup, and following up on out-of-stock merchandise.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting Company products and services.
- Maintain facility safety by conducting safety sweeps, following safety and forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel guidelines, and correcting or reporting unsafe situations.
- Complete assigned work and priorities by using policies, data, and resources; collaborating with managers, coworkers, customers, and business partners; identifying priorities and deadlines; communicating progress; and recommending improvements.
- Comply with company policies, procedures, ethics, and integrity standards, including using the Open Door Policy and applying relevant action plans.
- Help foster a respectful, inclusive, and connected workplace; build trusting relationships; communicate positively; and help develop and mentor others.
- Act with integrity and accountability, serve customers and Members, make decisions using reliable information, and support continuous improvement and adaptation to new technologies and skills.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education benefit for eligible full-time and part-time associates
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
