Personal Shopper

Meijer•Lake Orion, MI

About The Position

This position fulfills customers’ online curbside orders by shopping accurately and efficiently and creating a smooth pickup experience. The Personal Shopper provides friendly customer service at the curbside pickup area, collects payment, and helps ensure orders are ready for pickup on time. The role involves receiving workflow through a dashboard, selecting and verifying products throughout the store, bagging and staging orders according to standards and food safety guidelines, and keeping the pickup area clean and ready. Team members may also support other tasks as needed.

Requirements

High school diploma or equivalent.
Strong communication skills and a customer-first approach.
Ability to learn new technologies quickly.
At least 1 year of experience.
Detail-oriented, organized, and dependable.
Able to follow procedures efficiently and consistently.
Ability to perform physical tasks including lifting, bending, twisting, and standing for extended periods.

Nice To Haves

Prior retail experience.
Past cashier experience.
Past online ordering experience.

Responsibilities

Fulfill customers’ online orders accurately and efficiently.
Provide courteous, friendly service at the curbside pickup area and collect payment.
Greet customers in person and by phone and respond to their questions and needs.
Maintain positive working relationships with customers, store team members, and leadership.
Resolve customer concerns promptly, partnering with leadership when needed.
Receive daily workflow through a dashboard and fulfill orders throughout the shift.
Select items throughout the store, scan and verify products, and bag items according to standards.
Store and stage orders correctly while following food safety guidelines.
Keep the curbside area clean, neat, and ready for the next pickup.
Support other tasks as needed to keep operations running smoothly.