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About The Position

Responsibilities

• Provide information about Membership benefits, promote the value of company products and services, process Memberships, upgrades, and credit accounts, participate in sales and marketing events, and work toward Membership goals.
• Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials properly, complying with steel standards, and correcting or reporting unsafe situations.
• Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning items, wrapping and palletizing orders, checking order and invoice accuracy, securing orders until pickup, and following up on out-of-stock merchandise.
• Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting company products and services.
• Complete assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and other business partners; manage deadlines and expectations; communicate progress; recommend improvements; and adapt to change, difficulties, and feedback.
• Follow company policies, procedures, and standards of ethics and integrity, including related action plans and the Open Door Policy.
• Support an inclusive workplace, build trusting relationships, communicate positively, mentor and develop others, and recognize contributions.
• Act with integrity and accountability, put customers and Members first, make informed decisions, consider team and stakeholder impacts, learn and show resilience, and support continuous improvement and the use of new technologies and skills.

Benefits

• Medical, vision, and dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
• Parental leave
• Family care leave
• Bereavement leave
• Jury duty leave
• Voting leave
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Company-paid education through Live Better U, including programs from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates, with tuition, books, and fees covered
• Performance-based bonus awards