(USA) Personal Shopper Lead - Sam's
About The Position
The Personal Shopper Lead supervises associates supporting Sam’s Club ecommerce programs, including Club Pickup and Ship From Club. The role helps oversee ecommerce operations, manages associate coverage at pickup locations, supports customer issue resolution, monitors online feedback, and escalates unresolved concerns. It executes the Club Pickup plan by monitoring key performance indicators, auditing orders, ensuring equipment readiness, evaluating pickup performance, and helping improve operational efficiency, productivity, and quality. The position also supports member service, sales-floor maintenance, merchandise presentation, and the picking and staging of pickup orders. It provides direction, training, feedback, and resources to associates and assists management with recruiting, hiring, scheduling, coaching, evaluating, and other supervisory activities. The role promotes safety, compliance, ethical conduct, teamwork, and company values while collaborating with managers, coworkers, customers, and business partners to meet business needs.
Requirements
- Must be at least 18 years of age.
- Must successfully complete all job-required training and assessments within the prescribed time period if selected.
Responsibilities
- Assist management in supervising associates by assigning duties, communicating goals, training, providing direction, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation.
- Maintain facility safety by conducting safety sweeps, following forklift-spotting and hazardous-material procedures, applying steel-standard guidelines, and reporting or correcting unsafe situations.
- Support ecommerce programs such as Club Pickup and Ship From Club by overseeing operations, auditing online customer feedback, resolving complaints, escalating unresolved issues, and identifying trends and causes.
- Supervise associates supporting ecommerce programs by training them, providing resources, assigning duties, giving feedback, communicating goals, and ensuring coverage at the ecommerce pickup location.
- Execute Club Pickup processes by updating operations with key performance indicators, auditing orders for accuracy, ensuring equipment is available, evaluating pickup performance, and supporting associate training and development.
- Improve Club Pickup efficiency by using performance indicators and leadership insight to identify operational gaps, model picking and loading, implement process improvements, evaluate plans and projects, and help ensure proper staffing.
- Provide member service by acknowledging members, identifying needs, guiding members in use of self-service technology, helping with purchasing decisions and merchandise location, resolving concerns, and promoting products and services.
- Maintain the sales floor and merchandise presentation by handling claims and returns, zoning, stocking, organizing merchandise, maintaining displays, removing damaged goods, signing and pricing merchandise, and identifying and securing shrink-prone or fragile items.
- Oversee picking and staging of Club Pickup orders and ensure products are selected and staged according to company policy and procedures.
- Develop, communicate, and implement processes and practices by collaborating with managers, coworkers, customers, and business partners; analyzing information; monitoring results; and addressing improvement opportunities.
- Promote compliance with company policies, procedures, ethics, and integrity standards, and assist management in correcting ethical or compliance issues.
- Lead and participate in teams by coordinating assignments, sharing resources and information, providing advice and support, meeting timelines and quality standards, and helping others adapt to change.
- Model company values by fostering belonging, building trusting relationships, mentoring others, acting with integrity, prioritizing customers and members, and driving continuous improvement.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education program through Live Better U, including tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
