(USA) Personal Shopper Lead - Sam's

Walmart•Ypsilanti, MI

6d•$21 - $29•Onsite

About The Position

The Personal Shopper Lead supervises associates and oversees Sam’s Club ecommerce operations, including Club Pickup and Ship From Club programs. The role supports management by assigning work, communicating goals, training and guiding associates, helping resolve member concerns, and supporting recruiting, hiring, scheduling, coaching, and performance evaluation. It ensures facility safety and compliance with company policies and procedures. The position executes and monitors Club Pickup operations, including order accuracy, order picking and staging, associate coverage, equipment readiness, and performance metrics. It evaluates operations, identifies gaps and improvement opportunities, supports projects to improve productivity and quality, and communicates with others to ensure the pickup operation is properly staffed. The role also provides member service and maintains sales-floor merchandise presentation, stocking, displays, pricing, and safe handling of merchandise. The lead develops and implements processes in collaboration with managers, coworkers, customers, and business partners; tracks progress and results; and models company values, ethical conduct, teamwork, accountability, adaptability, and continuous improvement.

Requirements

Must be 18 years of age or older.
Must successfully complete all job-required training and assessments within the prescribed time period if selected.

Responsibilities

Assist management with supervising associates by assigning duties, communicating goals, training associates, providing direction on member service, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation.
Help resolve member complaints and issues according to company guidelines and support the Open Door Policy.
Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material procedures, following steel standards, and correcting or reporting unsafe situations.
Oversee ecommerce program operations, including Club Pickup and Ship From Club; audit online customer feedback, work to resolve complaints, escalate unresolved issues, and identify trends and potential solutions.
Supervise associates supporting ecommerce programs by training them, providing resources, assigning duties, communicating goals, giving feedback, and ensuring coverage at the ecommerce pickup location.
Execute Club Pickup plans and processes by monitoring key performance indicators, auditing orders for accurate fulfillment, ensuring equipment is ready, evaluating performance, and supporting the development and use of metrics.
Support projects that improve Club Pickup efficiency by identifying operational gaps, modeling picking and loading practices, executing improvement projects, evaluating plans, implementing solutions, and communicating staffing needs.
Provide member service by acknowledging members, identifying needs, assisting with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting products and services.
Maintain sales-floor conditions and merchandise presentation, including handling claims and returns, zoning, stocking, organizing merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing items, and securing fragile or high-shrink merchandise.
Oversee the picking and staging of Club Pickup orders and ensure products are selected and staged according to company procedures.
Develop, communicate, and implement processes and practices with business partners; analyze information, monitor results, and address opportunities for improvement.
Promote compliance with company policies, procedures, and standards of ethics and integrity; model appropriate practices and assist management with ethical or compliance issues.
Lead and participate in teams by coordinating work, sharing resources and information, supporting quality and timely execution, and helping others adapt to change.
Model the company’s values by respecting individuals, building trusting relationships, mentoring others, acting with integrity, serving customers and members, and pursuing continuous improvement.