(USA) Personal Shopper Lead - Sam's

Walmart • Apopka, FL

12d • $21 - $29 • Onsite

About The Position

The Personal Shopper Lead at Sam's Club supports management in supervising associates and overseeing ecommerce and Club Pickup operations. The role includes assigning duties, training and coaching associates, communicating goals, ensuring adequate coverage, and helping resolve member complaints. The lead oversees ecommerce programs such as Club Pickup and Ship From Club, monitors customer feedback and operational performance, and supports solutions to operational gaps and process improvements.

The position ensures that Club Pickup orders are picked and staged accurately and on time, equipment is available, and pickup processes meet company standards. It also provides member service, maintains sales-floor and merchandise presentation, and helps ensure facility safety and compliance. The role models company values, promotes ethical conduct, collaborates across teams, and supports associates through change and development.

Requirements

• Must be 18 years of age or older.
• Must successfully complete all job-required training and assessments within the prescribed time period if selected.

Responsibilities

• Assist management with supervising associates by assigning duties, communicating goals, training, providing direction, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation.
• Help resolve member complaints and issues according to company guidelines and support the Open Door Policy.
• Maintain facility safety by conducting safety sweeps, following forklift spotting and handling procedures, disposing of hazardous materials correctly, following steel standards, and reporting or correcting unsafe situations.
• Oversee ecommerce programs, including Club Pickup and Ship From Club; audit online customer feedback, resolve complaints, escalate unresolved issues, identify trends, and support solutions.
• Supervise associates supporting ecommerce programs by training them, providing resources and feedback, assigning duties, communicating goals, and ensuring pickup-location coverage.
• Execute Club Pickup processes by tracking key performance indicators, auditing customer orders, ensuring equipment availability, evaluating pickup performance, and training associates.
• Support projects to improve Club Pickup efficiency by identifying operational gaps, modeling proper picking and loading, implementing process improvements, evaluating project execution, and ensuring proper staffing.
• Provide member service by acknowledging members, identifying needs, assisting with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting products and services.
• Maintain sales-floor conditions and merchandise presentation by handling claims and returns, zoning, stocking and organizing merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing merchandise, and addressing shrink and damages.
• Oversee the picking and staging of Club Pickup orders and ensure products are selected and staged according to company policies and procedures.
• Develop, communicate, and implement processes and practices in collaboration with managers, coworkers, customers, and business partners; analyze information, monitor results, and identify improvements.
• Promote compliance with company policies, procedures, ethics, and integrity standards, and assist management with addressing ethical or compliance issues.
• Lead and participate in teams by sharing resources and information, coordinating assignments, supporting quality and timelines, and helping others adapt to change.
• Model company values by respecting individuals, building relationships, mentoring others, acting with integrity, serving members, and driving continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits, including programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed