(USA) Personal Shopper Lead - Sam's

Walmart • Bloomington, MN

11d • Onsite

About The Position

The Personal Shopper Lead supervises associates supporting Sam’s Club ecommerce programs, including Club Pickup and Ship From Club. The role helps management assign duties, communicate goals, train associates, provide guidance on member service, resolve issues, and support recruiting, hiring, scheduling, coaching, and performance evaluation. The lead oversees ecommerce operations, associate coverage, order fulfillment, pickup performance, and processes that improve productivity and quality.

The position maintains facility safety and sales-floor standards, supports members with purchases and technology, and ensures merchandise and displays are maintained. It develops and implements business processes in collaboration with managers, coworkers, customers, and other business partners, monitors results, and addresses improvement opportunities. The role also models the company’s standards for ethics, integrity, compliance, teamwork, respect, customer service, and continuous improvement.

The hourly wage range is $22.00 to $30.00. Additional premiums of $0.35 to $3.00 per hour may apply in specific circumstances. The position is based at the Sam’s Club at 3205 W State Road 45, Bloomington, Indiana.

Requirements

• Must be 18 years of age or older.
• Must successfully complete all job-required trainings and assessments within the prescribed time period if selected.

Responsibilities

• Assist management with supervising associates by assigning duties, communicating goals, training associates, providing direction, resolving member complaints, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation.
• Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material handling procedures, complying with steel standards, and correcting or reporting unsafe situations.
• Oversee ecommerce program operations, audit online customer feedback, help resolve complaints, escalate unresolved issues, identify trends and causes, and support solutions.
• Supervise associates supporting ecommerce programs by training them, providing resources, assigning duties, communicating goals, giving feedback, and ensuring coverage at the ecommerce pickup location.
• Execute Club Pickup plans and processes by tracking key performance indicators, auditing orders, ensuring equipment is ready, evaluating pickup performance, training associates, and assessing processes and metrics.
• Support projects to improve Club Pickup efficiency by identifying operational gaps, modeling proper picking and loading, executing improvement projects, evaluating program execution, implementing productivity and quality improvements, and ensuring adequate staffing.
• Provide member service by acknowledging members, identifying needs, assisting with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting products and services.
• Maintain sales-floor conditions and merchandise presentation by handling claims and returns, zoning, stocking, organizing merchandise, maintaining displays, removing damaged goods, pricing and signing merchandise, identifying shrink and damage, and securing fragile or high-shrink items.
• Oversee picking and staging of Club Pickup orders and ensure orders are handled according to company policies and procedures.
• Develop, communicate, and implement processes and practices to meet business needs; collaborate with business partners, analyze information, monitor results, and identify improvement opportunities.
• Promote compliance with company policies, procedures, ethics, and integrity standards; model appropriate practices, support action plans, and assist management with ethical or compliance issues.
• Lead and participate in teams by coordinating work, sharing resources and information, supporting timelines and work quality, and helping others adapt to change.
• Demonstrate company values by fostering inclusion, building trusting relationships, mentoring and recognizing others, acting with integrity, serving customers and members, and driving continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including PTO and/or PPTO, and parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, with programs from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered, subject to eligibility requirements.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed