(USA) Personal Shopper Lead - Sam's

Walmart • Ypsilanti, MI

4d • Onsite

About The Position

The Personal Shopper Lead assists management with supervising associates in the assigned area. The role assigns duties, communicates goals, trains associates, provides direction on member service, supports staffing activities, and helps resolve member complaints in accordance with company guidelines. It also supports compliance with company policies, procedures, and the Open Door Policy.

The position oversees ecommerce operations, including Club Pickup and Ship From Club programs. It supervises associates supporting these programs, ensures coverage at the pickup location, monitors customer feedback and order fulfillment, maintains equipment readiness, and uses performance indicators to assess operations and identify improvements. The lead oversees picking and staging club pickup orders and supports projects to improve efficiency, productivity, and quality.

The role also maintains facility safety and sales-floor standards, including merchandise presentation, stocking, zoning, claims and returns, displays, pricing, and the handling of damaged or high-shrink items. It provides member service by identifying needs, assisting with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services.

The position develops and implements business processes, monitors results, identifies improvement opportunities, and collaborates with managers, coworkers, customers, and business partners. It leads and participates in teams, supports associate development, models adaptability, and promotes the company’s standards of ethics, integrity, inclusion, and customer service. The role requires successful completion of job-required training and assessments within the prescribed time period.

Requirements

• Must be 18 years of age or older.
• Must successfully complete all job-required trainings and assessments within the prescribed time period if selected.

Responsibilities

• Assist management with supervising associates, assigning duties, communicating goals, training, giving direction, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation activities.
• Help ensure member complaints and issues are resolved according to company guidelines and support the Open Door Policy.
• Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material procedures, applying steel standards, and correcting or reporting unsafe situations.
• Oversee ecommerce program operations, including Club Pickup and Ship From Club; audit customer feedback, resolve complaints, escalate unresolved issues, and identify trends and operational causes.
• Supervise associates supporting ecommerce programs by training them, providing resources and feedback, assigning duties, communicating goals, and ensuring pickup-location coverage.
• Execute Club Pickup plans and processes by monitoring key performance indicators, auditing orders, ensuring equipment readiness, assessing performance, and supporting associate training and resources.
• Support projects that improve Club Pickup efficiency by identifying operational gaps, modeling picking and loading processes, implementing improvements, evaluating projects, and ensuring proper staffing.
• Provide member service by acknowledging members, identifying needs, assisting with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting products and services.
• Maintain sales-floor condition and merchandise presentation, including handling claims and returns, zoning, stocking, organizing merchandise, setting up and cleaning displays, removing damaged goods, pricing and signing merchandise, and securing fragile or high-shrink items.
• Oversee picking and staging of club pickup orders and ensure products are selected and staged according to company procedures.
• Develop, communicate, and implement processes and practices by collaborating with relevant stakeholders, applying information from multiple sources, monitoring results, and addressing improvement opportunities.
• Promote compliance with company policies, procedures, and ethics standards; model appropriate practices and assist management with ethical and compliance issues.
• Lead and participate in teams by coordinating work, sharing resources and information, supporting quality and timelines, mentoring others, and helping teams adapt to change.
• Model the company’s values by fostering belonging, building trusting relationships, communicating positively, acting with integrity, prioritizing customers and members, and driving continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including PTO and/or PPTO; parental leave; family care leave; bereavement leave; jury duty leave; and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid education through Live Better U, including tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed