(USA) Personal Shopper Lead - Sam's

Walmart•Littleton, CO

9d•$25 - $33•Onsite

About The Position

The Personal Shopper Lead supervises associates and oversees Sam’s Club ecommerce and Club Pickup operations. The role supports ecommerce programs such as Club Pickup and Ship From Club, monitors performance and customer feedback, resolves or escalates customer issues, and helps implement operational improvements. The lead assigns duties, trains and guides associates, manages coverage at the pickup location, and supports recruiting, scheduling, coaching, and performance evaluation in partnership with management. The position oversees the picking and staging of pickup orders, audits orders and operational performance, ensures equipment is ready, and uses key performance indicators to improve productivity and quality. It also provides member service, supports purchasing decisions and self-service technology, and maintains sales-floor presentation and merchandise standards. The role promotes safe operations, policy compliance, ethical conduct, and the company’s stated values while working collaboratively with associates, managers, members, and business partners.

Requirements

Must be 18 years of age or older.
Must successfully complete all job-required trainings and assessments within the prescribed time period if selected.

Responsibilities

Assist management with supervising associates by assigning duties, communicating goals, training, providing guidance, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation.
Help resolve member complaints and associate issues according to company guidelines and support the Open Door Policy.
Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material procedures, applying steel standards, and correcting or reporting unsafe situations.
Oversee ecommerce programs, including Club Pickup and Ship From Club; audit online customer feedback, resolve or escalate complaints, identify trends, and support solutions.
Train and support associates working in ecommerce, assign duties, communicate goals, and ensure coverage at the ecommerce pickup location.
Execute Club Pickup plans and processes by monitoring performance indicators, auditing orders, ensuring equipment readiness, evaluating performance, and supporting associate training and development.
Improve Club Pickup efficiency by identifying operational gaps, modeling picking and loading practices, implementing improvements, evaluating projects, and helping ensure appropriate staffing.
Provide member service by identifying needs, assisting with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting products and services.
Maintain sales-floor conditions and merchandise presentation, including handling claims and returns, zoning, stocking, organizing displays, removing damaged goods, signing and pricing merchandise, and addressing shrink and damage.
Oversee the picking and staging of Club Pickup orders to ensure products are selected and staged according to company procedures.
Develop and implement processes and practices by collaborating with stakeholders, analyzing information, monitoring results, and addressing improvement opportunities.
Promote compliance with company policies, procedures, ethics, and integrity standards; explain and model their application and assist management with compliance issues.
Lead and participate in teams by coordinating assignments, sharing resources and feedback, supporting work quality and timelines, and helping others adapt to change.
Demonstrate the company’s stated values: respect individuals, act with integrity, serve customers and members, and strive for excellence.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits for eligible full-time and part-time associates, covering programs from high school completion through bachelor’s degrees, as well as English Language Learning and short-form certificates; tuition, books, and fees are covered.